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11-15-2006, 12:35 PM
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#1
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Montana Master
Join Date: Oct 2004
Location: Macomb Twp
Posts: 1,451
M.O.C. #2221
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Keystone Hits Another Home Run
Just returned from Keystone's Factory Service Center in Goshen and could not have been treated nicer. All issues were resolved in a very professional and timely manner. They went above and beyond just a quick fix with a complete update and rebuilt on our bedroom slide even though it was out of warranty. The frame flex was repaired by our selling dealer but Keystone checked it all out and added more reinforcement. Repairman that worked on our unit was very thorough and kept us informed.
Keystone gets an A+ and will keep customers coming back with this great treatment.
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11-15-2006, 12:46 PM
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#2
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Montana Master
Join Date: Jun 2006
Location: Livingston
Posts: 575
M.O.C. #5920
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Great report! That's why Keystone has so many "repeat" customers. The service makes all the difference...
t
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11-15-2006, 12:54 PM
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#3
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Montana Master
Join Date: Aug 2006
Location: Lone Tree
Posts: 5,615
M.O.C. #6109
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Happy ending! Thats what made me do it again - Keystone stands up and takes care of it.
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11-15-2006, 01:38 PM
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#4
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Montana Master
Join Date: Jan 2004
Location: Down the Road
Posts: 5,627
M.O.C. #889
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Dennis and Sharon,
So glad to hear that Keystone has come through for you. It is sure stories like this that keep customers coming back....
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11-15-2006, 02:05 PM
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#5
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Montana Fan
Join Date: Jul 2006
Location: Denton
Posts: 376
M.O.C. #5993
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We also agree that Keystone is top notch. Even with problems at the dealer concerning delivery timing and the service dept. not willing to find solutions to minor problems. We found out that Keystone was willing to comunicate and find solutions. Having problems with windows leaking during a freak storm we even had the engineering dept. from the window manufaturer contact us personally. Now that I feel is way above the call of duty to get problems worked out. Keystone gets a A+ from us in satifaction!
Remember the............
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11-15-2006, 02:56 PM
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#6
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Montana Fan
Join Date: Apr 2005
Location: Lake City
Posts: 264
M.O.C. #3579
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So glad that you are all fixed! We found the same treatment when we were there, they go above and beyond and we will always buy from them.
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11-15-2006, 06:04 PM
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#7
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Montana Master
Join Date: Sep 2004
Location: Leona
Posts: 6,382
M.O.C. #2059
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Keystone is very wise in the way they are managing these issues. Nothing sells better than happy owners who are willing to broadcast their joy.
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11-15-2006, 09:03 PM
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#8
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Montana Fan
Join Date: May 2006
Location: Mountain Home
Posts: 119
M.O.C. #5807
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WAY TO GO KEYSTONE!!!!!
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11-16-2006, 03:05 AM
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#9
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Montana Master
Join Date: Sep 2003
Location: Forestville
Posts: 6,025
M.O.C. #496
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Keystone has my vote for company of the year.
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11-16-2006, 03:17 AM
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#10
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Montana Master
Join Date: Nov 2005
Location: Paola
Posts: 5,739
M.O.C. #4961
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That is great to hear that Keystone came through again.
__________________
Dennis & Linda Ward
Paola, Kansas
Montana 3735MK Legacy Edition
1200 watts of Solar
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11-16-2006, 03:26 AM
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#11
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Keystone's warranty service and the service center are outstanding reasons to own a Keystone product and is among the primary reasons we do and it sets them a notch above some of the others.Let us hope Keystone understands that.My only thought is that if they improved their quality and workmanship even more folks would purchase the product.A product of higher quality that the others in the price range and great service would be a truly winning combination....IMO
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11-16-2006, 03:48 AM
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#12
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Montana Master
Join Date: Feb 2004
Location: Wetumpka
Posts: 4,936
M.O.C. #1105
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Dennis and Sharon, we're so glad that you were treated so well at the Service Center. That was our experience, too, and it makes it nice to be a Montana owner.
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11-17-2006, 12:16 AM
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#13
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Montana Fan
Join Date: Jun 2005
Location: Elkhart
Posts: 298
M.O.C. #3886
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Dennis, I was passing by the Phillips/Taco Bell store on 33 South earlier this week and out of the corner of my eye I thought I saw a familiar looking Ford. Then I remembered that you mentioned to me that you have an appointment at Keystone in November. Was that you?
Gang, that is why I'm looking to go to work there. (Oops)
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11-17-2006, 02:45 AM
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#14
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Montana Master
Join Date: May 2004
Location: Napanee
Posts: 3,440
M.O.C. #1493
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Dennis and Sharon: We must have just missed you. Our appointment was for the 7th. We left the 9th.
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11-17-2006, 01:07 PM
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#15
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Montana Master
Join Date: Aug 2006
Location: Lone Tree
Posts: 5,615
M.O.C. #6109
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Uh-oh MIMF2 - did you let a cat out of the bag!
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11-18-2006, 03:43 PM
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#16
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Montana Fan
Join Date: Apr 2006
Location: Macomb
Posts: 293
M.O.C. #5709
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MIMF-2
You betcha, what would a lunch break be without a "Cheesy Crunchy Thingy" of some sort. Not sure if it's real food or not but it tastes good. So it was probably me and the service center took good care of us. Thanks for all your input concerning the problem.
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11-28-2006, 06:46 AM
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#17
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Established Member
Join Date: Sep 2004
Location: Aloha
Posts: 24
M.O.C. #2110
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I am very encouraged with your success story. We have had leaks in 4 of our slides since 2004 3 mo. after purchase. We have taken our Montana to the dealer with no results. Would you share with me what steps you took to get your resolution. Thank-you and happy holidays.
Rita Fay-Oregon Gypsys
Quote:
quote:Originally posted by tbhd
Just returned from Keystone's Factory Service Center in Goshen and could not have been treated nicer. All issues were resolved in a very professional and timely manner. They went above and beyond just a quick fix with a complete update and rebuilt on our bedroom slide even though it was out of warranty. The frame flex was repaired by our selling dealer but Keystone checked it all out and added more reinforcement. Repairman that worked on our unit was very thorough and kept us informed.
Keystone gets an A+ and will keep customers coming back with this great treatment.
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12-01-2006, 03:48 PM
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#18
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Montana Fan
Join Date: Apr 2006
Location: Macomb
Posts: 293
M.O.C. #5709
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Oregon Gypsy
Sorry we didn't answer you sooner but if you contact Keystone about some of your issues they generally are very gracious about satisfying their customers. I see by your user name you are from Oregon which would make it a long trip to take it to the Sevice Center in Goshen In. But if you're ever heading that way it would be a good idea to make an appointment at Keystone's service center. We could see daylight out the bottom of the bedroom slide. They took the slide out and rebuilt the opening and put new seals in. Something the dealers just won't do.
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12-01-2006, 04:09 PM
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#19
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Montana Master
Join Date: Jan 2004
Location: Down the Road
Posts: 5,627
M.O.C. #889
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Oregon Gypsy,
I agree with thd2, contact the Customer Service Center in Goshen and start there. I made the trip back to Goshen from Washington to have some work done on my bedroom slide. Keystone made it worth every mile and dollar I spent getting there. Also know that Keystone has a center in Oregon, you might want to inquire about having that center look at your coach.
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