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Old 09-27-2006, 03:50 PM   #1
gkbutler
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Another Keystone Kudo

Our vacuum went on the fritz about a month ago. We did all of the troubleshooting and couldn't find the problem. I sent an email to our dealer and explained the problem. Got the standard email back stating that we were out of warranty and repairs would be on us.

I asked that the service tech contact Keystone and/or Dometic to see if we could get a new one at no cost to us even though we were out of warranty as we were aware that Keystone sometimes authorizes repairs even though the unit is out of warranty. Needless to say; two days later we get an email from the service tech that we would have a new vacuum at the dealer's at the end of the week.

It's sitting on the floor waiting to be installed.


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Old 09-27-2006, 04:15 PM   #2
stiles watson
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Great news!! Glad to see companies who will back their products.
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Old 09-27-2006, 04:38 PM   #3
JH Sechelt
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Goes to show......never hurts to ask. Good news

J&D
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Old 09-27-2006, 04:39 PM   #4
Mac
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That is really great news and one of the reasons we all own Montana's, their reputation.

mac
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Old 09-27-2006, 06:11 PM   #5
Parrothead
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Great news Gary and Karen. Keystone does care about us.
Happy trails.......................
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Old 09-28-2006, 04:03 AM   #6
Fordzilla
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Anyone who attended the rally can attest to the fact that they care about all of us. They were taking notes as we were walking around the tour and when we asked questions or made suggestions they listened to our concerns. They are a great bunch of people and stand behind what they sell. If we are 100% satisfied we will be repeat buyers. Some of you are on you 2nd, 3rd, maybe even 4th Montana. It great to be involved with a winner. And Keystone and the Montana division our a winning team.
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Old 09-28-2006, 06:11 AM   #7
jerrybb
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We are glad to hear all the good news .... we've had our 3500RL about a month ,,,, planning on going full time in June 2007
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