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09-27-2006, 03:50 PM
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#1
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Montana Master
Join Date: Jun 2005
Location: Naples
Posts: 658
M.O.C. #4049
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Another Keystone Kudo
Our vacuum went on the fritz about a month ago. We did all of the troubleshooting and couldn't find the problem. I sent an email to our dealer and explained the problem. Got the standard email back stating that we were out of warranty and repairs would be on us.
I asked that the service tech contact Keystone and/or Dometic to see if we could get a new one at no cost to us even though we were out of warranty as we were aware that Keystone sometimes authorizes repairs even though the unit is out of warranty. Needless to say; two days later we get an email from the service tech that we would have a new vacuum at the dealer's at the end of the week.
It's sitting on the floor waiting to be installed.
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09-27-2006, 04:15 PM
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#2
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Montana Master
Join Date: Sep 2004
Location: Leona
Posts: 6,382
M.O.C. #2059
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Great news!! Glad to see companies who will back their products.
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09-27-2006, 04:38 PM
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#3
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Montana Master
Join Date: Nov 2005
Location: Campbell River
Posts: 970
M.O.C. #4976
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Goes to show......never hurts to ask. Good news
J&D
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09-27-2006, 04:39 PM
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#4
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Montana Master
Join Date: Sep 2005
Location: Castle Rock
Posts: 1,338
M.O.C. #4624
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That is really great news and one of the reasons we all own Montana's, their reputation.
mac
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09-27-2006, 06:11 PM
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#5
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Montana Master
Join Date: Aug 2004
Location: Fallon
Posts: 6,064
M.O.C. #1989
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Great news Gary and Karen. Keystone does care about us.
Happy trails.......................
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09-28-2006, 04:03 AM
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#6
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Montana Master
Join Date: Jan 2005
Location: Marcus
Posts: 1,032
M.O.C. #2819
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Anyone who attended the rally can attest to the fact that they care about all of us. They were taking notes as we were walking around the tour and when we asked questions or made suggestions they listened to our concerns. They are a great bunch of people and stand behind what they sell. If we are 100% satisfied we will be repeat buyers. Some of you are on you 2nd, 3rd, maybe even 4th Montana. It great to be involved with a winner. And Keystone and the Montana division our a winning team.
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09-28-2006, 06:11 AM
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#7
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Seasoned Camper
Join Date: Aug 2006
Location: Frewsburg
Posts: 62
M.O.C. #6198
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We are glad to hear all the good news .... we've had our 3500RL about a month ,,,, planning on going full time in June 2007 
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