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02-10-2016, 05:32 AM
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#1
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Dimplex fireplace
It never ends....Last night our Dimplex quit blowing warm air.Took it out today and did all the checks and cleaning still no warm air. It will blow air for about 30 seconds them stop. Called Dimplex they ran me through some checks and declared the heating element bad. It is out of warranty but they will send me a new heating unit free of charge. Great customer service as I was prepared to pay for any part needed and told them so. They declined and sent me the part at no charge. I was like 6 months out of warranty.
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02-10-2016, 07:58 AM
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#2
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Montana Master
Join Date: Jun 2004
Location: Victor
Posts: 940
M.O.C. #1709
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Thumbs up to Dimplex Rich,
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02-10-2016, 12:16 PM
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#3
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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Nice to hear about Good Companies that stand behind their products!!
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02-10-2016, 02:58 PM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Good to hear that a couple of companies Keystone uses will step up to the plate for the customer.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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02-10-2016, 04:39 PM
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#5
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Montana Master
Join Date: Apr 2009
Location: Murrieta
Posts: 5,816
M.O.C. #9257
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I've read things in this forum how Dimplex truly supports their products unconditionally, even past their warranty period. Unfortunately for me it makes me feel that they must make so much money from their products that they can afford to do this. 
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02-11-2016, 12:57 AM
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#6
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Montana Master
Join Date: Dec 2007
Location: Kansas City, Missouri
Posts: 2,707
M.O.C. #7992
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Or maybe they have so few failures they can afford to do it. Makes for great PR and may speak volumes for why they have a big chunk of the market.
Quote:
quote:Originally posted by Art-n-Marge
I've read things in this forum how Dimplex truly supports their products unconditionally, even past their warranty period. Unfortunately for me it makes me feel that they must make so much money from their products that they can afford to do this.
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__________________
2006 3000RK
2009 Ram 2500
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02-11-2016, 02:37 AM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We spoke to them Wednesday and the product shipped FedEx Thursday from Indiana.
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02-11-2016, 02:59 AM
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#8
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Yes, over the years they have been a great company to deal with. Let's hope this superb history of customer service continues. Always nice to know.
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax 
2017/3721RL/Legacy Pkg./Pressure-Pro 
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02-11-2016, 03:36 AM
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#9
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Montana Fan
Join Date: Sep 2015
Location: Eureka Springs
Posts: 432
M.O.C. #17829
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Sorry it went out on you, but glad you're having a positive repair experience.
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02-11-2016, 04:00 AM
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#10
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We had pulled the fireplace when we got the Montana to clean it out as we have seen the construction material left there at the fact ory tours. There was actually not much there and when pulled now after two years it was just dusty. We knew the woofer was back there and that is a really good place to not put a woofer as it does not woof very well way back there.In Keystone defense they would have had to think real hard to find a place to put it. We are thinking real hard and will find a better place for it.
BTW we usually have very positive repair, replacement and warranty experiences with the vendors.
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02-11-2016, 08:31 AM
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#11
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Montana Master
Join Date: May 2010
Location: Rock Island
Posts: 1,074
M.O.C. #10457
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Thanks for posting another successful repair, Just think Rich you have gained soooo much experience.  Setting here thinking Montana is working ok today, but DW just now reports our clothes washer flashed an F10 error ?, she turned it off and on and it is working.
Early this week furnace control (maybe t-stat) quit working, turn it off and on and it works. RVing for a retirement is soooo full of new adventures
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Linear Mode
