Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > MOC on M.A.R.S. > Repairs & Service
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 05-28-2015, 10:57 AM   #1
1retired06
Montana Master
 
Join Date: Feb 2012
Location: Lake Gaston
Posts: 7,865
M.O.C. #12156
Unbelievable stupidity by montana

Pitched up our 2015 from the dealer this morning. One item, refrigerator. Tech wanted to show why we had an early failure. The cooling unit packing material was still taped to the back of the refrigerator and simply installed that way into our unit obviously allowing no heat to escape, destroying the dometic 1350. If ours was installed like that others likely were as well. Maybe stupid is inappropriate, mabe intentional is a better description. Second items, upstairs black and gray cable flush valves. Montana used the wrong kits, some 12 feet too long, plus even then installed incorrectly. With the replacements, I can literally open and close either one with my little finger. Our dealer documenting all above to keystone.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
1retired06 is offline   Reply With Quote
Old 05-28-2015, 11:12 AM   #2
CORattler
Montana Master
 
CORattler's Avatar
 
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
Sad that some buyers have come to expect this "craftsmanship" as the norm. These are called "bugs" to be worked out after arrival at dealer and sale to the end consumer. Kinda reminds me of the "Microsoft approach" where end users are really beta testers.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
CORattler is offline   Reply With Quote
Old 05-28-2015, 11:22 AM   #3
DQDick
Montana Master
 
DQDick's Avatar
 
Join Date: Jun 2011
Location: Wilsey
Posts: 16,712
M.O.C. #11455
Can't surprise anyone who's taken a factory tour of either Keystone or other manufacturers. When the bare frames, no suspension, comes in the back door and it and18 more units a day go out the front door it's a wonder anything gets installed correctly.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, MorRyde pin box
2017 3500 Dodge Maxi DRW 4X4, Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, etc.
DQDick is offline   Reply With Quote
Old 05-28-2015, 12:08 PM   #4
Fire5er
Montana Master
 
Join Date: Mar 2005
Location: Port Orchard
Posts: 1,143
M.O.C. #3403
Not surprised, but that is sad in and of it's self...that I am not surprised. Piss poor Montana line staff.
Fire5er is offline   Reply With Quote
Old 05-28-2015, 01:55 PM   #5
richfaa
Montana Master
 
Join Date: Jan 2005
Location: North Ridgeville
Posts: 19,772
M.O.C. #2839
And we call those minor problems..
richfaa is offline   Reply With Quote
Old 05-28-2015, 02:49 PM   #6
bigred715
Montana Master
 
Join Date: Dec 2005
Location: Eugene
Posts: 953
M.O.C. #5091
I know that there won't be anymore new RV's in my future. Crappy assembly by the manufacture who doesn't care. They may be all the same, but that doesn't make it right. My current 2010 3000RK will be the last new trailer I own and just hope that too many more things have to be addressed. Wishful thinking I know. Constantly having to replace or repair faulty equipment for a 5yr old trailer. Another 7 or 8 yrs and I will give up RVing and all the problems.
bigred715 is offline   Reply With Quote
Old 05-28-2015, 03:18 PM   #7
jcurtis934
Montana Master
 
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 2,857
M.O.C. #13740
You could be correct, rich. Minor problems to those in control of the assembly line...huge to us. John
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
jcurtis934 is offline   Reply With Quote
Old 05-28-2015, 04:43 PM   #8
richfaa
Montana Master
 
Join Date: Jan 2005
Location: North Ridgeville
Posts: 19,772
M.O.C. #2839
Pay attention to all the post were the problem is referred to as minor/minimal .How many minor/Minimal problems does it take to be a major one.

having been involved in quality control the Assembly line of ANY brand is a nightmare......"The cooling unit packing material was still taped to the back of the refrigerator and simply installed that way into our unit obviously allowing no heat to escape, destroying the dometic 1350. If ours was installed like that others" That is from the opening post...How could that possibly happen. How could it have not been seen. We have toured that line and others many, times. That indicates a lack of training, lack of supervision, lack of quality control and a lack of any self pride. It is also a blazing indicator of poor moral. I have been there evaluating organizations....done that.

That goes for any brand any assembly line.
richfaa is offline   Reply With Quote
Old 05-28-2015, 05:19 PM   #9
sambam
Montana Master
 
sambam's Avatar
 
Join Date: Jan 2013
Location: Bridgewater
Posts: 1,187
M.O.C. #13166
It's a shame what has happened to American craftsmanship. This starts at the top. "Can't see it from my house" seems to be the battle cry. No more pride in ones job anymore. And the folks in charge are just as culpable, if not more so. Like Dick said, 19 a day. Wow. Get'em in and get'em out. The end user becomes QC. Depressing.
__________________

2010 Montana 3455SA, Mor/Ryde pin, wet bolts, TST 507, Progressive HW50C, GY G614
2019 Silverado D/A 3500HD LTZ DRW CC
B&W Companion
sambam is offline   Reply With Quote
Old 05-29-2015, 03:10 AM   #10
racerjoe
Montana Master
 
Join Date: Oct 2007
Location: silver creek
Posts: 1,507
M.O.C. #7770
My two cents worth. I have said it in the past, A lot of us have spent more in your trailer then you spend on your tow vehicle. It is kind of funny that when something happens to the unit, we say minor, the factory has you chase around for fixes,dealers won't fix it unless you jump thru hoops, probably because they have a problem getting reimbursed, but we still put up with it. BUT, if our TV has a rattle,a burned out taillight or a wiper blade needs replacing,none of us think twice about going to the dealer,weather we bought it there or not and expecting them to replace/repair whatever we have for no cost under warranty,and the dealer does it gladly (in most cases). Why do we continue to let the RV industry treat us like they gave us the trailer and we didn't use our hard earned money. There, my 2 cents...
racerjoe is offline   Reply With Quote
Old 05-29-2015, 03:32 AM   #11
JandC
Montana Master
 
Join Date: Mar 2013
Location: Cape Coral
Posts: 2,290
M.O.C. #13272
Quote:
quote:Originally posted by racerjoe

My two cents worth. I have said it in the past, A lot of us have spent more in your trailer then you spend on your tow vehicle. It is kind of funny that when something happens to the unit, we say minor, the factory has you chase around for fixes,dealers won't fix it unless you jump thru hoops, probably because they have a problem getting reimbursed, but we still put up with it. BUT, if our TV has a rattle,a burned out taillight or a wiper blade needs replacing,none of us think twice about going to the dealer,weather we bought it there or not and expecting them to replace/repair whatever we have for no cost under warranty,and the dealer does it gladly (in most cases). Why do we continue to let the RV industry treat us like they gave us the trailer and we didn't use our hard earned money. There, my 2 cents...
I couldn't have said it better! I would never purchase a new Montana again, or probably any new RV for that matter.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time in DP pulling 24' enclosed (Mini Cooper, Harley, Kayak)
JandC is offline   Reply With Quote
Old 05-29-2015, 04:32 AM   #12
winter texan
Montana Fan
 
Join Date: Aug 2007
Location: nancy
Posts: 245
M.O.C. #7510
My 1350 failed after about 4 months. Dometic authorized a mobile repair service to come out and repair. When the guys took out the cooling unit they said had never seen what looked like packing still attached to unit. So Dometic was given a model #, and serial #. Guess what, the cooling unit we received was not for a 1350. This was 6 weeks ago and we needed to come home from FL. Going back to FL next week n supposedly the correct unit is waiting on us for installation.
winter texan is offline   Reply With Quote
Old 05-29-2015, 05:28 AM   #13
CORattler
Montana Master
 
CORattler's Avatar
 
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
Quote:
quote:Originally posted by winter texan

My 1350 failed after about 4 months. Dometic authorized a mobile repair service to come out and repair. When the guys took out the cooling unit they said had never seen what looked like packing still attached to unit. So Dometic was given a model #, and serial #. Guess what, the cooling unit we received was not for a 1350. This was 6 weeks ago and we needed to come home from FL. Going back to FL next week n supposedly the correct unit is waiting on us for installation.
I'd call ahead to ensure correct part was on hand before proceeding to repair facility.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
CORattler is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Unbelievable! WaltBennett Sitting around the Campfire 8 10-04-2015 12:20 PM
Unbelievable...I just lost a wet bolt. Mark N. Repairs & Service 16 10-02-2015 07:12 PM
Old Montana residents with new Montana Montana_4097 New Member Introductions 10 08-19-2005 01:42 AM
To Montana in our Montana...(Jim & Karin???) RC and Samantha On the Road Again 0 07-05-2003 02:15 PM

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 08:25 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×