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Old 09-19-2017, 05:30 PM   #1
CORattler
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Angry Good Sam Roadside Assistance Autorenewal Issue

Today I received a letter signed by Marcus Lemonis.
It said that I had requested when I first enrolled that they charge my annual dues (I don't remember doing that).
He said they would auto renew my membership unless I called to cancel the renewal. After I logged into my account, I discovered that there was no option to cancel on their web page .
I called and spoke to a customer care specialist and requested no auto renewal. She said she noted my request in my record. When I asked for a confirmation email of my request and her cancellation action, I was told that she could not do that. They were not setup to provide me with an email (customer care?) .
I told her that was unacceptable and I requested that she forward my request for a confirmation email to her supervisor .
I like to review the performance of and my satisfaction with any service I subscribe to. I do not like default opt-in business practices.
BTW, I was not unhappy with Good Sam up until today.
I am posting this as an awareness issue for others here that may receive the same letter.
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Old 09-19-2017, 09:55 PM   #2
DQDick
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Just another reason, for me, to not do business with them whenever possible.
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Old 09-20-2017, 07:54 PM   #3
Good Life
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Why is it when you have something negative to say that is a fact either about a Keystone Product or Marcus Lemonis ceo of crapers world it gets deleted??????
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Old 09-23-2017, 07:53 AM   #4
CORattler
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Quote:
Originally Posted by Good Life View Post
Why is it when you have something negative to say that is a fact either about a Keystone Product or Marcus Lemonis ceo of crapers world it gets deleted??????
That's interesting. I had assumed that the poster had deleted them.
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2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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Old 09-23-2017, 05:06 PM   #5
carl n susan
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Good Life's question was posted in three different topic. It was answered Here.
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