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Old 11-11-2016, 05:13 AM   #1
Bad Moon
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Slide Problems

We have our 310RE High Country in the shop to fix (under warranty) the #2 slide (the big one). When moving it in and out, it stalls several times before fully extended or retracted. Service has done all the diagnostics and is running out of ideas. Anyone else had similar problems with your cable/electric slides?
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Old 11-11-2016, 07:55 AM   #2
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Don't know how the cable/electric slides are powered. But that is the same symptoms as hydraulic slides that are powered thru an auto reset circuit breaker. Breaker heats up and opens and slides stop. Breaker cools after a few seconds, closes, and slides start again. Breaker heats up and opens and ...... repeat, repeat. If yours is powered thru an auto reset circuit breaker, that is the first place I would look.
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Old 11-11-2016, 09:57 AM   #3
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Old 11-11-2016, 10:20 AM   #4
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Our 3750 did that, Lippert replaced auto reset breaker with a 80 amp manual reset breaker. Fixed it
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Old 11-11-2016, 11:42 AM   #5
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Thanks! I'll have the shop guy check it out.
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Old 11-11-2016, 11:52 AM   #6
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Checked with dealer; he agreed the breaker heats up and trips, because of excess friction. He said Keystone says the fix will be to install rollers on the slide instead of, or in addition to, the existing teflon strips the slide runs on. Sounds involved. I did note on the Bal (mechanism mfgr) website they make a standard motor and a HD motor; I wonder if the motor is not up to the task?
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Old 11-11-2016, 01:09 PM   #7
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One thing you can try is to lube the bottom of the slide with some dry lube, spray on or something like candle wax. That will make it slide easier and could solve the problem. Something else I have a HC and have checked many slide cables and not found one the cables were adjusted wright. The pulling should be tight and the others should have some play in them, according to the manufacturer. Too much pressure on the cables would make the slid hard to move and over heat the breaker.
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Old 11-11-2016, 03:56 PM   #8
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Lippert is the manufacturer of these mechanisms and I would contact them personally or have your dealer contact them. I think you will find the fix is just like what BB TX, 1retired06 and K0LCB have said. There are several of us here on the forum that have had this exact problem and followed the recommended Lippert fix and the problem is solved.

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Old 11-11-2016, 04:52 PM   #9
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Thanks, Jackel. My mechanism is actually manufactured by BAL, and the dealer has been in contact with them. Already tried the dry lube deal, and apparently it didn't work. I will discuss this with the shop guy.
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Old 11-12-2016, 03:08 AM   #10
WaltBennett
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I'm amazed the service people haven't tried replacing the auto breaker (unless they already have).
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Old 11-12-2016, 03:00 PM   #11
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Folks, if the OP has the BAL Accuslide Mech, it's a Cable Slide System not Hydraulic, thus I believe it doesn't have an Auto-Reset Breaker.
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Old 12-21-2016, 05:09 AM   #12
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We had the same problem on our slide that is operated by a cable.. it would stop half way and we would hear a click. They checked the circuit breakers, fuses... Dealership advised that the incorrect motor had been installed based on the weight..(it was the kitchen side which is the heaviest).. fixed under warranty, no problems reported so far.
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Old 02-16-2017, 07:48 PM   #13
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We've been having the same experience with our heavy slide in our High Country. We have an awesome dealer we searched for prior to ordering our rig and drove 750 miles rather than use our local dealers who we've had years of past experiences with. They initially thought it would be a simple breaker replacement as we were passing through on a trip. Unfortunately, that didn't work. Since then, the slide motor has been replaced twice with a high-torque motor, neither of which has resolved the problem. My understanding is Keystone's recommendation is to have rollers installed. We're in Florida but plan to take it back to the factory for something we consider a major repair.
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Old 03-27-2017, 12:04 PM   #14
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Has your problem been corrected? We've been dealing with this since we purchased it last March. They've replaced the motor with a High-torque motor...twice. Now say definitely should not have a high-torque motor, put in the smaller motor and add rollers. Two different repair facilities have disagreed with Keystone's recommended repair.
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Old 03-31-2017, 09:32 PM   #15
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Quote:
Originally Posted by joyhunton View Post
Has your problem been corrected? We've been dealing with this since we purchased it last March. They've replaced the motor with a High-torque motor...twice. Now say definitely should not have a high-torque motor, put in the smaller motor and add rollers. Two different repair facilities have disagreed with Keystone's recommended repair.
The problem seems to be corrected. I am a little concerned that where the rollers contact the bottom of the slide, there appears to be some wear on the cheesy black poly tarp material they use to cover the bottom.
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Old 03-31-2017, 09:53 PM   #16
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I don't want to hijack this thread, but are we supposed to regularly spray some kind of lube on the geared racks and cables for these slides?
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Old 04-01-2017, 12:01 PM   #17
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Quote:
Originally Posted by Bad Moon View Post
The problem seems to be corrected. I am a little concerned that where the rollers contact the bottom of the slide, there appears to be some wear on the cheesy black poly tarp material they use to cover the bottom.
Thanks for the reply. That was one concern of the current repair center, wear on the bottom of the slide since it wasn't intended to be in contact with rollers. Still waiting on our end.
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Old 12-10-2018, 01:12 PM   #18
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Slide bottom

Quote:
Originally Posted by Bad Moon View Post
The problem seems to be corrected. I am a little concerned that where the rollers contact the bottom of the slide, there appears to be some wear on the cheesy black poly tarp material they use to cover the bottom.
We have the same model/year High Country. Currently in shop. We noticed hesitation in living room slide while retracting. Looked underneath and black tarp stuff worn down to plywood on the underside. Warranty won't cover until they take out slide and analyze $4,000 plus.
What fixed yours and is the underside still wearing ?
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Old 10-17-2019, 09:21 AM   #19
tom woodward
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2015 Montana High country

We have a 2015 Montana High Country 353 RL.
Both our large slides stop when extending or retracting. You can hear the thermal switch on the motor reset before you can continue. I've replaced the 50 amp breakers (near the batteries) but no luck. I've had it in to the shop and they say its a manufacturing issue. I called Norco (we have the Bal Accuslides) and they aren't much help as they say each manufacture installs them differently. Keystone say it's out of warranty but know it is a known issue (I've seen plenty of stories on the forums. Just wish I saw them before buying the unit).
The slide don't even touch the two rollers(only two, really? Shinteck uses rollers every 2 to 3 feet!). I took it to the local shop and they say the motors are pulling 80 amps and it appears the slide is rubbing on the floor which they say is warped. Are there any Norco Slide experts that can fix this? whether Keystone pays up will depend on my desire to get a lawyer. We are in the Ft. Worth, Texas area. Any help would be appreciated
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