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06-15-2015, 07:22 AM
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#1
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Montana Fan
Join Date: Apr 2013
Location: Lehigh Acres
Posts: 492
M.O.C. #13354
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I just received a call from Keystone
It was about the rear window to our 2013 Montana.
She wanted to know if my rear escape window was on the same side as the ladder.
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06-15-2015, 08:43 AM
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#2
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Montana Master
Join Date: Oct 2007
Location: silver creek
Posts: 1,507
M.O.C. #7770
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sounds like they don't know if the ladder was put on the correct side.What a surprise
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06-15-2015, 09:29 AM
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#3
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Dose seem like something they should know. Did you ask them what their plans showed?
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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06-15-2015, 09:35 AM
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#4
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Montana Master
Join Date: Oct 2006
Location: McKinney
Posts: 7,148
M.O.C. #6433
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Isn't there something inherently wrong with thinking the escape window may be behind the ladder?
__________________
Bill & Patricia
Riley, our Golden
2007 3075RL (recently sold, currently without)
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06-15-2015, 09:51 AM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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[quote]Originally posted by BB_TX
Isn't there something inherently wrong with thinking the escape window may be behind the ladder?
[/quote
Common sense. But then they are the same folks who failed to remove the packing material from the back of our refrigerator before installing in our 2015 causing a quick failure.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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06-15-2015, 11:54 AM
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#6
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Keystone never ceases to amaze us!!!
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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06-15-2015, 12:12 PM
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#7
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Established Member
Join Date: Aug 2014
Location: Southern
Posts: 27
M.O.C. #14578
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I remember reading somewhere earlier that someone was planning on notifying the NHTSA about their rear emegency window be blocked by the ladder and not useable.
I wonder if this is the reason for contacting you.
Did anyone else ever hear about this? I will try to see if I can find a link
Greg
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06-15-2015, 12:15 PM
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#8
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Montana Master
Join Date: Apr 2006
Location: Mesa az
Posts: 2,939
M.O.C. #5651
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I haven't tried climbing out the window, but my Mountaineer has the ladder behind the escape window. I had to climb into the trailer because the door lock broke and luckily I had left this window open. It made entry much easier, so maybe exiting would be easier too?????
__________________
Tom and Gail
2013 Mountaineer 362
2012 Silverado 2500
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06-15-2015, 02:35 PM
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#9
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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That is the same question that the gentlemen from the NHTSA asked me after I was done filing a complaint about the step recall. He noted there will be a recall regarding this shortly as it sounds like it was a problem for several models.
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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06-15-2015, 07:04 PM
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#10
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Montana Fan
Join Date: Mar 2014
Location: New Port Richey
Posts: 438
M.O.C. #14092
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I have a 2012 3750FL. My ladder is in front of the rear window in the bedroom. I never looked that close at the rear emergency window nor have I tried to open it. I'm guessing you pull up on the red latches and the whole rear window would swing open at the bottom. If this is how it opens then yes it would hit my ladder. I will take a very close look the next time I go to the storage unit.
If keystone has a recall I'm wondering what the fix would be. On the 3750Fl the back window is big and take up almost the whole width of the rear cap. I don't think there is room to mount the ladder without the window hitting it. The only quick and cheap fix that I can see Keystone doing if possible would be to make the ladders removable. Then have some sort of disclaimer stating that the ladder must be removed while the unit is occupied or traveling. That would make me a very unhappy camper if they did that.
__________________
2012 Silverado 3500HD|4x4|Crew Cab|long bed|Dually
2012 Montana 3750FL
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06-16-2015, 02:36 AM
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#11
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Montana Fan
Join Date: Apr 2013
Location: Lehigh Acres
Posts: 492
M.O.C. #13354
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[Scratching my head] Wonder if there is going to be a recall in the near future for some.
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06-16-2015, 03:31 AM
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#12
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Doesn't the entire emergency window pop out. Still seems like a stupid place to put it.
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06-16-2015, 03:34 AM
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#13
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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Yes, this is a recall in the making. When I was contacting the Feds about Keystone could not get me a latch for my emergency escape window this was asked. I sent them a picture of mine, which is not behind the ladder.
Keystone is not the only one with this issue.
If your ladder is behind your emergency escape window, go to the web site https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml and file a complaint.
Jim
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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06-16-2015, 06:52 AM
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#14
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Montana Master
Join Date: Mar 2013
Location: Hanover
Posts: 1,471
M.O.C. #13325
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Jim is right. I've seen posts on the Keystone and Good Sam forums complaining about this issue, but they weren't about Montanas so I didn't pay much attention.
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06-16-2015, 07:29 AM
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#15
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Montana Master
Join Date: Mar 2014
Location: Kissimmee
Posts: 545
M.O.C. #14096
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I'm with Rich. Doesn't the whole window drop off? I would think the ladder would make it easier to get out. Don't have to worry about boken bones from the drop.
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06-16-2015, 07:43 AM
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#16
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Every rig we have owned has the same emergency window concept. Latch on the bottom, top is hinged, you push open and crawl out.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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06-16-2015, 08:46 AM
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#17
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Montana Fan
Join Date: Mar 2014
Location: New Port Richey
Posts: 438
M.O.C. #14092
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I have good news and no so good news. Did a closer inspection of my 3750FL today. The good news is that big back window in the bedroom behind the ladder is NOT the emergency exit window. The not so good news is that the emergency exit window is the smaller window above the bed in the slide out. Now this window is a lot smaller. I didn't measure it yet but I'm guessing it's about 3 ft wide + or- and about 2.5 to 3 ft tall. It is about a 7 foot drop from the bottom of the window to the ground. That was on a flat concrete surface in my storage unit. I'm guessing it could be higher at a campsite depending on the ground. At 6'1" and 230 lbs not an easy exit at 50+ years old. 20 years ago no problem. Now not so much..
__________________
2012 Silverado 3500HD|4x4|Crew Cab|long bed|Dually
2012 Montana 3750FL
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06-16-2015, 12:15 PM
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#18
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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I received the same phone call from Keystone yesterday about the rear Emergency Window. They asked if it was behind the ladder or not. Mine is Not! She said ok and thank you. I asked her why they called about this and she stated it is because some 2013 units had the rear Emergency Escape window installed behind the ladder by mistake and this makes it impossible to open the window all of the way and escape out it. They will have to be reinstalled on the other side.
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06-16-2015, 12:26 PM
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#19
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Interesting and explains a lot
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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06-16-2015, 07:30 PM
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#20
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Montana Fan
Join Date: May 2012
Location: Denton
Posts: 289
M.O.C. #12532
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We have a 2012 3582 that has the emergency window behind the ladder. I have wondered about that since we bought it. Are the calls going to all Montana owners or do you have to make a complaint?
We figured the windows are not a real fast/viable option for a quick exit. I have a welders blanket and a large fire extinguisher for both of us to make a run for the door.
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