Overnighting parts

[Montana_3041]

Greetings from the Space Coast of Florida!

Wonder if anyone knows the Keystone policy on overnighting parts? I brought my RV in for warrenty work and they had to order two parts. Suncoast RV in Cocoa said Keystone never overnights parts. The first part came in after two weeks, after five weeks I'm still waiting on the second part. Major pain for a full-timeer! Is it possible that one industry in the modern world doesn't have that as a standard service?

Thanks!
brian

[Glenn and Lorraine]

First of all BrianFlorida Welcome to the MOC Family from the Gulf Coast of Sunny Florida.

I find that very hard to believe as I know of other instances where Montana has sent out parts overnight.
Due to a problem I had with Suncoast RV's Pinellas Park location I myself would not trust them. I would suggest that you call Montana at (574) 535-2100 and ask for Customer Service. Since it is warranty work they should be able to check any work being done on your rig thru their computer. Have your VIN# ready when you call.

Good Luck

[vickir]

I seem to recall either Jeff Rank or Coleman Davis telling us at the Tampa show that Keystone has a "just in time assembly line process" whereby parts are ordered just before they're needed when building the Montanas. As such, wouldn't that mean that when dealers order parts from Keystone, that Keystone then has to order the parts as well? I would think it would be cost prohibitive for Keystone to have a large supply of all parts at all times. That being said, I imagine that, as with all things, there are exceptions ...

[Montana_3041]

I called them up and found them very helpful. My parts didn't get ordered for over a week, one part was wrong and had to be reordered, now into week five waiting. Also verified with them that they will overnight parts. Considering other work that Bill at Suncoast supervised, I'd have to call him an incompetent liar. Sigh... I can hardly wait until this is over and I can unpack, get some food in the fridge, etc. Thanks! brian

[Glenn and Lorraine]

Not surprised by anything that particular dealer does.

I'm just glad that you found it to be the dealers screw up and not Keystone or Montana.

This could be part of Keystone's reasoning for givng LazyDays the new Cambridge line and not SunCoast.

[rames14]

Glad to hear things are getting resolved. I was surprised when last fall, I had an issue with my new Chevy truck. The second time the dealer had to repair the same item (wrong fix the first time), the parts took a week to get there. I asked about overnight shipping and the dealer said "Chevy doesn't overnight parts". So, the expectation is different for them than when I owe them parts as a supplier. Then we need to use airplanes. Guess it all depends on whose ox is being gored.

[CountryGuy]

BrianFlorida,

You might want to consider that if the parts you need are large, it is gonna cost YOU a ton of $$. I don't remember the details, but someone mentioned a large part (like a shower door, or something) that they paid overnight fees for, the fee was breathtakingly HIGH! It was not the just the weight of the item, but the weight of the shipping materials that cost so much.

It sounds like you are a fulltimer but that you are not living in the unit?? Now, that would be a real difficult situation, hope you get it all figured out real soon!

[sreigle]

Brian, I see your posts were quite awhile back. Did this ever get resolved to your satisfaction?

[BillyRay]

I'm waiting on a new cabinette door...I was told at least two weeks....we'll see.

[paulrem]

While traveling last summer we got a hole in our front grey water tank and took it to a dealer in Beckley, W.Va. They told me that it would take two or three weeks to get a new tank. I asked them about overnight and they said that if I was willing to pay for it they could do it(insurance deal). I called my local agent back home and he told me that they would pay the cost. So they ordered it. Next day it did not come in and that is when I called Keystone and talked with them. They looked it up and found that it had been ordered but the factory people let the ball slip. The Lady that I talked with said that it would be shipped asap. It was there the next day. I asked The lasy at Keystone if they would pay for our motel and she told me to fax a copy of the bill and that she would send us a check. Sure enough it was in the mail when we got home. Now that is what I call service. Shipping was not as bad as I thought, but don't remember how much.

Paul