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09-11-2015, 09:30 AM
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#1
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Seasoned Camper
Join Date: Nov 2011
Location: kingston
Posts: 73
M.O.C. #12000
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Our new Montana 3611RL can't leave dealership.
We traded our 2007 Montana 2955 for a new 3611 at Holiday World RV in Dallas, Tx. We were to deliver our trade in at eleven o'clock and do the inspection on the new unit followed by the financial paperwork. Our inspection found many many small ridiculous issues that should have already been fixed plus three big problems to include dents in the residential fridge, shower drain terribly off center with rubber washer almost off and last "tail lights inoperative". When I gave up on waiting they had three or four guys working on the lights and wire were pulled from many lights. Don't know how they'll get the back in but I just told them to call me when it was ready and left. Seems odd that we detailed our trade in yet they obviously spent little or no time on our new one. Disappointed!
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09-11-2015, 09:42 AM
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#2
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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Sorry to hear of your issues with the new rig. Similar story with many other dealers too I'm afraid. When you go back for it be "Extremely Critical" on everything and have them show you everything they worked on. I would also have them fill ALL of the tanks and make sure there are no leaks anywhere either!
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09-11-2015, 10:18 AM
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#3
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Not a good start. You did it right. Do not take delivery until 100% satisfied.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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09-11-2015, 12:03 PM
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#4
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Montana Master
Join Date: Mar 2015
Location: West Richland
Posts: 1,253
M.O.C. #17164
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Sorry to hear of the issues. It seems like you either get a pretty good unit from Keystone or you hope that you have a good dealership that actually goes through the rig before they do a PDI. One more thing to check for being centered is the pass through for your fresh water, cable or satellite cables. On my 3160 the top hole is nowhere close to being inline with the bottom hole. I hope they take good care of you and get everything straightened out so you can enjoy your new unit.
Tom Marty
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09-11-2015, 12:09 PM
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#5
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Montana Master
Join Date: Jan 2013
Location: Bridgewater
Posts: 1,196
M.O.C. #13166
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Good Lord! I know the end user is the quality control in these things, but it appears they didn't even look at it. You'd think they'd be embarrassed. I know I would be. Wow. Good luck getting things right.
__________________
2010 Montana 3455SA, Mor/Ryde pin, wet bolts, TST 507, Progressive HW50C, GY G614
2019 Silverado D/A 3500HD LTZ DRW CC
B&W Companion
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09-11-2015, 12:42 PM
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#6
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Sorry you had this experience. Just plain wrong on both Keystone's and the Dealer's part.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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09-11-2015, 12:46 PM
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#7
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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No pride in workmanship, no pride in product....
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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09-12-2015, 10:00 AM
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#8
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Montana Fan
Join Date: Sep 2009
Location: Indian Land
Posts: 297
M.O.C. #9730
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Regarding the dent in the refrigerator, make sure that the brackets holding the refrigerator haven't pulled away from the wall. One of our brackets broke and now we have a dent in the refrigerator door.
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09-12-2015, 05:52 PM
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#9
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Montana Master
Join Date: Feb 2008
Location: Winthrop Harbor
Posts: 1,831
M.O.C. #8160
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If there is nothing wrong with your old unit, I would cancel the deal. Dealer does not sound reputable.
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09-12-2015, 07:16 PM
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#10
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Montana Master
Join Date: Nov 2003
Location: Santa Fe Springs
Posts: 4,189
M.O.C. #639
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Quote:
quote:Originally posted by c214dick
If there is nothing wrong with your old unit, I would cancel the deal. Dealer does not sound reputable.
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ditto
Keystone must have made that on Friday.
__________________
Pulling a 2004, 2980 RL an oldie but goodie.
Tow vehicle is a 2009 RED RAM 3500 DRW.
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09-13-2015, 03:44 AM
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#11
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Hopeless, hopeless, dealer if they can't obviously see a dent in the refrigerator door and try to pawn it off on you! That says it all.
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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09-13-2015, 04:01 AM
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#12
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Montana Master
Join Date: Jan 2005
Location: Goshen
Posts: 1,058
M.O.C. #2827
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Yup! Paper work wasn't finished......I would have hooked up to my trade in, told them to stuff the new one, drove away and went on to another dealer hoping it had a better reputation.
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09-13-2015, 04:52 AM
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#13
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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That's why I sign nothing until MY PDI is satisfactory. Cheapest price is not always the best deal.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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09-13-2015, 09:29 AM
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#14
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Established Member
Join Date: May 2015
Location: Bluff city
Posts: 34
M.O.C. #17384
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when you do pick it up, make sure the screw that goes into the fridge to keep the doors closed is there. I think that is how you got the dent. It is a screw that fits between the two top doors and the freezer door. there is no straps just that very large screw keeps it all tight. Good luck
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