Team Montana

[richfaa]

I have made post referring to "Team Montana" I have been reminded that there may be many members that are not familiar with that term or how to get hold of them.Here is how I do it. Others feel free to chime it.

I call Customer service 574-535-2100 and ask the nice lady who answers the phone to be directed to "team Montana" These are a group of service reps that specialize in the Montana line and , in our experience, are very knowledgeable.The one I recently spoke to is "Matt" If I or they feel they can not answer my question I will ask to be directed to someone in the organization who can help.. Example.."I would like to speak to someone who is a expert on Dual pane windows" We have always been satisfied.

[VanMan]

Good point - some good advice that I've ALWAYS remembered (can't remember who said it, though) is if you have a problem or issue, to NEVER waste your time complaining, arguing, discussing, etc. with someone who can't do anything about it - always ask to speak with someone (the "right person") who can actually get something done to your satisfaction.

[rickety]

Thank you Rich. That's great infromation to have.
Rick

[gojodo]

Thanks, I have yet to call Montana but this will help a lot if I need it.

[Wrenchtraveller]

Thanks Rich, I hope I never have to call Team Montana, but it is good information to have.

[Driftwoodgal]

Rich,

Thanks for posting the information. We will be using our Montana more now since our business and house have sold. I don't want to use the number, but it is nice to have it just in case.

Colleen