UPDATE: Recall on Axles - Montana Owners Club

campbud · 05-01-2007, 07:54 AM

I just finished talking to Mike at Keystone. They are sending recall notices for the wrong axle labels and markings to dealers who have (or sold) starting with certain vin numbers. Your dealer will notify you in about 2 weeks. You will have to take your Montana back to the dealer where they will then put the correct label on along with correct marking on axles. I questioned why they would engrave the wrong number but he did not know why. We were told the axles on our Montana were 7000lbs but the sticker on the side of the Monty says 6000lbs. Even the axles say 6000lbs. Mike assures me that our axles are 7000lbs just mismarked. So I will wait for the dealers call. Thank you Mike at Keystone RV.

**Just wanted to note that Mike from Keystone called me this morning May 11,2007. He said they just need to verify the axles are 6000lbs and then after verification Keystone will replace with the 7000lb axles. This took some time but my wife and I are both happy with Keystone! Thank you Keystone for hearing and listening to us!!

05WAF350 · 05-01-2007, 12:37 PM

Campbud, we just took delivery of our 3400Rl along with our friends who purchased a 3400RL. Both units have the wrong stickers indicating 6000lb axle with 14,000 GRVW. Our axles are stamped with 7000lb ratings, and the attached tags state 7000 lb ratings. The wrong information was on the outside sticker and the one in the kitchen. If your axles are stamped 6000lb I would question Dexter about wrong numbers. LaDonna, TacomaRV is meeting with a Keystone Rep on Thursday and then suppose to give us the update to when we are receiving the new and correct stickers. The email I read from Keystone stated they had 1,052 unit with the wrong stickers.

bsmeaton · 05-01-2007, 12:49 PM

Great info folks! Glad they are going to take care of it.

I agree that it seems wierd Dexter would stamp wrong unless its all considered an assembly, but I would think Lippert would have a part in it then.

campbud · 05-01-2007, 12:57 PM

05WAF350, I will contact my dealer in the morning and see if they have the information on this. Mike from Keystone thought that our dealer already had the info.on the recalls. Just cant understand why Dexter would mark the axles 6000lbs if they truly are 7000lbs like Mike from Keystone says. This is the second time I was told by a Keystone rep that they had 7000lb axles but yet Mark Kroll told me that they were not. I also contacted Dexter and I am waitig for a response. Seems alot to go through for something that should be listed correctly with a vin number.

sailer · 05-01-2007, 04:23 PM

do you realy think they are 6000 lb or are they 7000 lb my guess is they are 6000lb are are trying to say now they are 7000lb axels... like i called after they replaced my rear axel i asked what axek they put in ,, craig said well the parts shop says they are 6000lb axels that was in march of 07 as they said they only have 7000 lb axels so do i realy know ,, they don't know what axel was under my 3000RK 06 model but i suspect it was a 5200 lb axel as it went straight in 4900 miles and the tires were shot and someone at the factory filled the right side full of grease ,,, 100 % full so no breaks and the left side no grease at all ,, i can;t belive a factury of this quality is doing such dumb things ,,, yes its dumb or worse ,

dscott · 05-02-2007, 02:38 AM

With the new sticker will we be able to tow with a 2500 or will we need a 3500 truck?

Fire5er · 05-02-2007, 06:51 AM

Sailer,

They are stamped with the rating right on the axles. The ones that we and 05WAF350 have are stamped 7000lbs. Also your axles may have a sticker on the axle if it had D60 then they are 6000lbs axles and if it had D70 then they are 7000lbs axles.

Karl

madeforeachother · 05-02-2007, 07:57 AM

Well, after reading this info I went out to check the labels on our '07 3400RL and the axles are Dexter and marked D-60 on the label. The sticker on the exterior label says 6000 lb. axles. I'm confused, are the axles supposed to be 7000 lb. for our 7 month old home. We already had axle problems with our last '04 3670RL and was told by the dealership that Keystone has taken care of the problem with the new models.

campbud · 05-02-2007, 08:14 AM

I was told by Keystone that anything built after Dec 1st 2006 should have the 7000lb axles on them.
I am waiting for some information from Dexter and will post when I receive it.

edited: Built date is on the sticker on the outside of Monty.

Fire5er · 05-02-2007, 08:28 AM

madeforeachother,

Like campbud said only the units built after 1 Dec 06 have the 7000lbs axles. That's why we told the dealer when we ordered our rig in Jan 07 that we did not want anything off the lot, and that the rig had to have a built date after 1 March 07.

madeforeachother · 05-02-2007, 12:02 PM

Thanks for the feedback guys. Our '07 3400RL was made on 6/2/06 so thats why we have 6000 lb. axles. I called Keystone and they confirmed the axle sizes. Is it something we should worry about? Are they still having problems with '07 axles loosing their camber?

campbud · 05-03-2007, 03:24 AM

UPDATE:
I am so very confused I followed up on this for my husband. I was contacted by Dexter and they have confirmed that our axles are 6000lbs...there is a lot number on them. But on 5/1/07 Mike from Keystone assured me that these were 7000lb axles, even told me that our dealer would call me in 2 weeks for the recall. Well I called the dealer and they know nothing of the recall. I really cannot say what I think I Keystone right now. I am still waiting on a call from them and really trying to stay positive that Keystone will resolve this.

Crossthread · 05-03-2007, 06:01 AM

My '07 3000rk ,with a build date of 11/27/06,has 5200# axles under it, stamped D52. Does this mean that I will get the 6000# axles,or new tabs, stickers? Bill

spinky · 05-04-2007, 01:39 PM

My husband and I picked up our 3000RK from our dealer on Wednesday. That evening reading the website I noticed the update on axles.
My husband went and found out we have the 6000lb. axles. OUr trailer was finished being built on the 25 of April.
Thursday morning Chuck called the dealer and told him what we had read on the Montana Owners website. She said she would call Keystone and see what they had to say.
She called back this morning and said they told her there is no recall on axles. She said the ones we have are the right ones and did the adding and multiplying to show us we have the right ones. She also gave us a number to call keystone. Now I really don't know.

bsmeaton · 05-04-2007, 02:14 PM

Spinky -

I don't think anybody here said ALL Montana models were getting the 7,000 lb axles. They only went to 7K on the heavier units like the 3475, 3400, 3500.

If you have 6,000 lb axles, your model has also been upgraded, as the previous 3,000RK had 5,400 lb axles.

spinky · 05-04-2007, 02:45 PM

Ok BSMeaton, thanks for your help. Figured it might be our model too.

campbud · 05-06-2007, 01:05 PM

Yes our model is a 3585 and supposely all of them built after Dec 1st 2006 should have 7000 lb axles.

gj4040 · 05-07-2007, 01:34 PM

Our 3000RK has a build date of 04/12/2007 and does have 6000 lb axles stamped right on them.

sailer · 05-07-2007, 04:03 PM

I still think keystone and dexter are playing with fire ,, how can you trust this i think all the units should have heaver axels so if you load heavy it will haul it but this way you have no idea what you can haul
i know the next unit i get i will spefy in writing what the axel will be with a 5 year warrenty on it , not 1 year and then they hope you pay to fix it yourself

bsmeaton · 05-07-2007, 04:08 PM

I think Keystone has done quite a bit to upgrade to heavier axles. Since my 2003, they have upgraded to 8-lug hubs on all models (around 2004) and now heavier axles (2007) on what seems all models. Not sure what else they are supposed to do.

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