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10-09-2012, 06:53 AM
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#1
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Montana Master
Join Date: Nov 2007
Location: Canon City
Posts: 1,340
M.O.C. #7919
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Fan-Tastic Vent Comes Through Again
Several times I have read on the MOC Forum how Fan-Tastic Vent came through for them. My Interior Garnishment (the inside well cover with the bottom lip)has been cracked for a few months. I kept putting off replacing it. I called Fan-Tastic Vent last Thursday and inquired about ordering the part and was willing to pay if need be. The rep I spoke with told me one would be on the way to me the next day. Sure enough this Tuesday morning, UPS delivered the part with no charge.
Now Fan-Tastic is a company standing behind their product.
Thank you Fan-Tastic Vent.
Joe
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10-09-2012, 10:27 AM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Hopefully they'll continue that kind of service under the new owner.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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10-09-2012, 10:31 AM
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#3
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Montana Master
Join Date: Jul 2006
Location: K.C.
Posts: 11,731
M.O.C. #5980
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If someone would ask me what product name gives the best service, or stands behind their product, the very first company would be them, I would think of.
Super service and great people.
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10-09-2012, 10:49 AM
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#4
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Montana Master
Join Date: Aug 2007
Location: Waterford
Posts: 3,693
M.O.C. #7500
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The only manufacturer that I'm aware of that surpasses Fantastic Fan is from the firearm reloading world. Their name is Dillon, and the manufacture reloading presses that come with their "No BS" guarantee. And they mean it. I read about a guy who sent one back that had been damaged in a house fire, and Dillon replaced it, no questions asked. I have one that is 20 years old and the only question they ever ask if I need a part, is where to send it.
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10-10-2012, 02:51 AM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Quote:
quote:Originally posted by DQDick
Hopefully they'll continue that kind of service under the new owner.
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X2 on that!
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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10-10-2012, 04:17 AM
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#6
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Montana Master
Join Date: Feb 2007
Location: Essex
Posts: 1,123
M.O.C. #6880
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We purchased a new Fantastic Fan and found out the inside garnish was only 4 1/2 inches deep and needed about 5 1/2 inches to fill in the gap. Called them up and received a new garnish, free. We picked it up at the factory and the people there were very friendly.
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10-10-2012, 04:31 AM
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#7
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Montana Master
Join Date: Jul 2006
Location: K.C.
Posts: 11,731
M.O.C. #5980
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Quote:
quote:Originally posted by Tom S.
The only manufacturer that I'm aware of that surpasses Fantastic Fan is from the firearm reloading world. Their name is Dillon, and the manufacture reloading presses that come with their "No BS" guarantee. And they mean it. I read about a guy who sent one back that had been damaged in a house fire, and Dillon replaced it, no questions asked. I have one that is 20 years old and the only question they ever ask if I need a part, is where to send it.
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Add Smith and Wesson to that catagory, they sent my .38 Airweight back all fixed like new..no charge, even paid for the shipping.
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10-10-2012, 04:37 AM
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#8
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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I have told many an RVer about the Fantastic Vent company, they certainly have earned themselves a great reputation.
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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10-10-2012, 06:09 AM
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#9
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Montana Master
Join Date: Aug 2007
Location: Waterford
Posts: 3,693
M.O.C. #7500
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Quote:
quote:Originally posted by Ozz
Quote:
quote:Originally posted by Tom S.
The only manufacturer that I'm aware of that surpasses Fantastic Fan is from the firearm reloading world. Their name is Dillon, and the manufacture reloading presses that come with their "No BS" guarantee. And they mean it. I read about a guy who sent one back that had been damaged in a house fire, and Dillon replaced it, no questions asked. I have one that is 20 years old and the only question they ever ask if I need a part, is where to send it.
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Add Smith and Wesson to that catagory, they sent my .38 Airweight back all fixed like new..no charge, even paid for the shipping.
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S&W customer service has varied widely over the years, depending on who owned them at the time. When they were owned by a French company, their customer service was pretty bad. The newer owners have returned them to the ranks they of were before they were bought out the first time, which as you state is top notch.
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10-11-2012, 11:01 AM
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#10
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Montana Master
Join Date: Aug 2004
Location: Cedar Rapids
Posts: 4,876
M.O.C. #1944
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Quote:
quote:Originally posted by DarMar
I have told many an RVer about the Fantastic Vent company, they certainly have earned themselves a great reputation.
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They are one of the best if not the best vendors. They've supplied me with switches and information free of charge and have invited me to call at any time.
Orv
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