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Old 03-09-2018, 10:58 AM   #1
LigonierMontana
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Camping World and Montana

I bought my 3791RD Legacy in January from Camping World in Harrisburg PA. Don't get me wrong the sales guy was great and is still trying to help. Harrisburg is 3.5 hrs. away. Camping World opened a new one in Apollo PA only 30 minutes away. I had a problem with a slide sticking and went to the one in Apollo since Camping World said I can go to any Camping World to get items under warranty fixed. The Apollo manager and service people said unless I bought it at that store they couldn't help me. I reminded them of the Camping world policy and the answer was still nope can help. Than one of them said they don't sell Montana's. I asked them to look out the window and guess what there was Montana. That started a lot of stammering and double talk.
The moral of the story, Camping World Sucks. Sorry I bought from them.
Tried to contact Keystone and still no reply from there either.
Originally Keystone said if a dealer sells their units they have to service them even if you didn't buy them there. Wish they would enforce the rule.
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Old 03-09-2018, 11:06 AM   #2
jeffba
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CW in Buda used to be a high pressure sales joint. They would keep calling you no matter how loudly you yelled "NOT INTERESTED!!" To this day whenever we go there and want to look at campers, we give them a fake name and number.

Some folks have good luck at CW.
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Old 03-09-2018, 11:10 AM   #3
AZ Traveler
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I did not buy my rig local nor from CW. It has been in for warranty work twice, once to a local CW and once to another dealer (non CW). No issue from either place getting work done in a timely manner. You can go to anyone that is an approved Keystone repair facility - they do not need to sell Montana.
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Old 03-09-2018, 11:18 AM   #4
richfaa
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We have no problem with Camping world. IMO your negotiating skills will determine the price you pay for a RV.We have had work done at Camping world and although not our first choice they did a good job. We watch for specials at CW. We are long timers and travel all over the country, our Selling dealer is in Ohio and we are most of the time hundreds or thousands of miles away from them. We contact Keystone customer service if we need a dealer for service while on the road and we have never had a problem with service anywhere
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Old 03-09-2018, 11:23 AM   #5
dieselguy
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Some on the MOC swear by CW ... others swear at CW. It's been my experience that for every one good CW I could easily point out 20 bad ones. CW has great prices on their units due to shear volume, but most have TERRIBLE service centers. Unfortunately CW is buying up well established RV dealerships right and left. Dean's RV in Tulsa and Nationwide RV in Grain Valley, MO are two examples of which I have experience with over the years. Shortly after the CW sign went up ... service went in the crapper. Negotiating skills have no effect on my CW service history.
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Old 03-09-2018, 11:47 AM   #6
LigonierMontana
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Thanks all. I am hoping the sales guy can get the issue fixed with his GM. He seemed angry when he heard about the issue and with what the Apollo Store said. Maybe it's because the Apollo store is a new Camping World, it was Cooper RV, they bought them.. We'll see, hopeful.
Thanks again
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Old 03-09-2018, 07:49 PM   #7
DQDick
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One of the problems with Camping World is there are good ones and really crappy ones and Camping World overall does little or nothing to fix it. I had warranty work done by the Camping World in Albuquerque on our old rig even though they don't sell Montana's. So it's a crap shoot.
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Old 03-09-2018, 09:10 PM   #8
mtlakejim
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I say buy your camper where it is the cheapest and get it serviced where they have the best service. Hard to beat the price you will get from camping world! But a service only place is almost always better than a sales dealership for service! Sales dealerships only have service because they have to. Service only businesses depend on good service reputation to stay in business!
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Old 03-10-2018, 07:44 AM   #9
richfaa
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The service departments at most Camping worlds are crowded. We stopped at the Winslow ,AZ CW two summers ago which is kind of nowhere and it was over flowing,They however had a great sale on the G2 plus satellite that we purchased. The CW here in Kissimmee,Fl is packed all the time and at times traffic directed by the local police dept.
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Old 03-10-2018, 08:18 AM   #10
K0LCB
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I believe this biggest problem with their service departments are low pay and lack of employee loyalty, JMHO.
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Old 03-10-2018, 09:28 AM   #11
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Seems CWs are like any other chain store whether it be a restaurant, department store, service station, home improvement store, etc. Same name, but some are great, some are mediocre, some are bad. All depends on the individual management.
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Old 03-10-2018, 03:28 PM   #12
richfaa
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Quote:
Originally Posted by K0LCB View Post
I believe this biggest problem with their service departments are low pay and lack of employee loyalty, JMHO.
According to camping world the salary of a Service technician is 19 to 26$$ per hour.
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Old 03-10-2018, 05:08 PM   #13
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Our CW in Roanoke Va has a great service policy, if the problem isn’t too bad sell it and if the customer finds a problem we might fix it or we may not fix it or we could do even more damage. They had over 50 complaints to the BBB until the BBB quit accepting them because you had to complain about the parent co.
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Old 03-10-2018, 08:25 PM   #14
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Quote:
Originally Posted by K0LCB View Post
I believe this biggest problem with their service departments are low pay and lack of employee loyalty, JMHO.
Local CW techs are at $15 - $19 hourly but book rate finds them making $65K - $75K. Not bad for the area.
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Old 03-14-2018, 06:12 AM   #15
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After 12 years of traveling. My repair plan on the road is to patch it up and try to get home to a local dealer who I trust--it is not CW! I have used local mobile RV techs with good success especially when the RV park recommends them. It probably reflects the idea that if the customer is satisfied--well the RV park wins and so does the mobile tech. I do buy RV stuff at CW when it is convenient--otherwise drive on by.
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Old 03-14-2018, 08:28 AM   #16
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Well, on Marcus Lemonis needs to get off TV and go out and LISTEN to his customer base because this ani’t Your dad’s Camping World or Sam’s Club anymore! It has gone the way of Wally World and all the others that was started with really good intentions and integrity but became “gimme yer money”! It is the sad reality of the modern retail dynamic. It is no longer take car3 of the customer although they swear it is!
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Old 03-14-2018, 08:33 AM   #17
Dmcgrew
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Camping World is great at selling RV's and making a lot of promises about their "great" service departments. Personal experience has led me to believe that they are OK to purchase from if your are careful, however avoid service departments if possible. Poor workmanship, lack of knowledge and repeated problems at multiple CW locations have led me to have this opinion. Information from others on this forum indicate some are good but I have not found the yet.
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Old 03-14-2018, 09:51 AM   #18
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We did not buy local or from CW, but our experience at CWs from Charleston SC to Tucson AZ and several places in between has been positive. None of our problems have been major but warranty work has always been done without a whimper and other service problems corrected quickly. We have a couple of service shops in our home area; service only, don't sell anything; which I use when we are home. Have also used mobile techs recommended by the campground host with good results. The few times we needed help on the road, I get on the phone and any shop that asks if we bought from them, quickly hang up and never call again.
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