Check to see if your threads on the bolt or metal piece are stripped. I just had mine repaired under warranty hoping they made a design change. There is a bolt that is threaded into a metal piece with rollers. The metal piece with rollers and bolt hold the entire weight of the door. The problem with mine was the threads in the metal piece failed and needed replacement. Check for that.
There is an inherent flaw with the set up. The bolt make a quarter turn in the threads of the metal piece every time the door is open/closed. With the entire weight of the door on the threads I suspect mine will fail again.
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Butch and Kathy
2016 3160RL Legacy, Sailun S637, Centramatic Balancers, 2-T105s, Amish Refrigeration, ARPrv, SoftStartRV, FlexArmor roof
2016 F350 6.7L SRW
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