Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 08-14-2018, 09:35 PM   #361
Hwtezrdr
Established Member
 
Join Date: Aug 2018
Location: Lingle
Posts: 11
M.O.C. #22426
They did call back door is rated at 1600lbs
Hwtezrdr is offline   Reply With Quote
Old 08-16-2018, 04:51 PM   #362
karen.morgan@morrisbb.net
Established Member
 
Join Date: Jul 2018
Location: Nebo
Posts: 18
M.O.C. #22321
So, went to get out camper today from dealer, whom as had it since the 24th of July, 5 days after we purchased, and things their tech signed off of being done were not. The only 2 things that were completed was the collapsed air vent and fixing the shower. While we were there we decided to check the slides for the leaking grease issue and yep there it was in all 4 slides. Needless to say I had enough. Corporate was in town because of a huge bluegrass festival they are having and I demanded the service manager, someone from corporate right then. Once we were took in to an office and I began to vent, the situation turned around and was in our favor. Ours was the first they have had on the gear box issues so they are getting with Keystone. Offered lifetime warranty on the repairs they make as long as I own the unit. I am so glad I joined these montana sites or I would not have known to check the gear issues.
karen.morgan@morrisbb.net is offline   Reply With Quote
Old 08-16-2018, 06:11 PM   #363
mtlakejim
Montana Master
 
mtlakejim's Avatar
 
Join Date: Oct 2017
Location: Bee Branch
Posts: 1,640
M.O.C. #20693
Quote:
Originally Posted by karen.morgan@morrisbb.net View Post
So, went to get out camper today from dealer, whom as had it since the 24th of July, 5 days after we purchased, and things their tech signed off of being done were not. The only 2 things that were completed was the collapsed air vent and fixing the shower. While we were there we decided to check the slides for the leaking grease issue and yep there it was in all 4 slides. Needless to say I had enough. Corporate was in town because of a huge bluegrass festival they are having and I demanded the service manager, someone from corporate right then. Once we were took in to an office and I began to vent, the situation turned around and was in our favor. Ours was the first they have had on the gear box issues so they are getting with Keystone. Offered lifetime warranty on the repairs they make as long as I own the unit. I am so glad I joined these montana sites or I would not have known to check the gear issues.

Glad to hear it is going your way now. Sometimes you have to get mean to get things done!
__________________
James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
mtlakejim is online now   Reply With Quote
Old 08-16-2018, 06:38 PM   #364
Foodgod1
Established Member
 
Join Date: Apr 2018
Location: Choctaw
Posts: 19
M.O.C. #21586
Quote:
Originally Posted by karen.morgan@morrisbb.net View Post
So, went to get out camper today from dealer, whom as had it since the 24th of July, 5 days after we purchased, and things their tech signed off of being done were not. The only 2 things that were completed was the collapsed air vent and fixing the shower. While we were there we decided to check the slides for the leaking grease issue and yep there it was in all 4 slides. Needless to say I had enough. Corporate was in town because of a huge bluegrass festival they are having and I demanded the service manager, someone from corporate right then. Once we were took in to an office and I began to vent, the situation turned around and was in our favor. Ours was the first they have had on the gear box issues so they are getting with Keystone. Offered lifetime warranty on the repairs they make as long as I own the unit. I am so glad I joined these montana sites or I would not have known to check the gear issues.
I'm really happy that you got the response you did. Elated in fact. These guys are masters in the art of verbal judo. Them telling you that yours is the first they've seen is just a flat out fib. Keystone is well aware of this issue and are falling all over themselves to keep it quiet. That's why whenever someone starts to raise a stink about it they rush them through the line and get them taken care of to hush them up. Please make sure you pass on to other Keystone owners about how to handle the issue. It's exactly how I got mine handled as well. If you educate yourself so you know the issue at hand, go in to the dealer ready to defend your position and don't settle for anything less than complete replacement of the gear drives and ruined roof membranes on the slideouts. My dealer is waiting on the new motors/gear drives. Meanwhile they said it's OK to use the RV to take our vacation to florida. When we get back the parts will be here and they can start on it. I'm glad you are getting taken care of and proud of you.
Foodgod1 is offline   Reply With Quote
Old 08-16-2018, 07:45 PM   #365
mtlakejim
Montana Master
 
mtlakejim's Avatar
 
Join Date: Oct 2017
Location: Bee Branch
Posts: 1,640
M.O.C. #20693
Quote:
Originally Posted by Foodgod1 View Post
I'm really happy that you got the response you did. Elated in fact. These guys are masters in the art of verbal judo. Them telling you that yours is the first they've seen is just a flat out fib. Keystone is well aware of this issue and are falling all over themselves to keep it quiet. That's why whenever someone starts to raise a stink about it they rush them through the line and get them taken care of to hush them up. Please make sure you pass on to other Keystone owners about how to handle the issue. It's exactly how I got mine handled as well. If you educate yourself so you know the issue at hand, go in to the dealer ready to defend your position and don't settle for anything less than complete replacement of the gear drives and ruined roof membranes on the slideouts. My dealer is waiting on the new motors/gear drives. Meanwhile they said it's OK to use the RV to take our vacation to florida. When we get back the parts will be here and they can start on it. I'm glad you are getting taken care of and proud of you.
So is there a new version of the motors/gearboxes that does not leak?? Because Keystone just sent me 4 drip pans
__________________
James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
mtlakejim is online now   Reply With Quote
Old 08-16-2018, 08:58 PM   #366
Foodgod1
Established Member
 
Join Date: Apr 2018
Location: Choctaw
Posts: 19
M.O.C. #21586
Quote:
Originally Posted by mtlakejim View Post
So is there a new version of the motors/gearboxes that does not leak?? Because Keystone just sent me 4 drip pans
We're gonna find out when we come back from vacation in October. That's when he said they'd have the parts. So maybe Norco has the problem worked out and will be coming out with replacements. I can only repeat what my service department tells me at this time...
Foodgod1 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 01:21 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.