Ordered a bathroom door from our local RV dealer for our 3280. We were told delivery would be a few days, and cost $40 for the door and maybe $20 for delivery (from Goshen to St.Louis). Delivery actually took 3 weeks, that's okay. Went to pick up the door yesterday and the price was $246.00.
We were sure something was wrong and the RV clerk was upset also. Turns out the company packed the door in a specially made crate. The crate was made out of 2 x 4's and weighed a ton, Keystone charged us $50 for the crate. The door was shipped by Freightliner thus the shipping charge was $153.09, the total cost $246.00.
The bathroom door is about 71" x 24" and weighs about 20 lbs. We had ordered this door using our credit card and it was a special order, so we had no recourse with the RV dealer. To say we are upset is putting it mildly. Today I will find out the names of some of the Keystone executives and I plan on sending them a letter about their shipping practices. I'm very disappointed with them right now. We have had so many problems with our used Montana, this bathroom door issue is just making it worse. Any ideas or suggestions would be greatly appreciated. I think we need some encouragement that this Montana is not a big lemon and that in the end all will be well.
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