We have the same pop up outlet, unfortunately the USB outlets failed and the pop up needed to be replaced. I replaced it myself and the only way to access it is to gently remove the rear side wooden panel which is nailed in place. The panel is fairly easy to remove, than you will be able to tighten the pop up outlet.
Knowing that there will come another time that I will need to remove that side panel, I secured it back in place using dark colored wood screws. It looks good and it will be easier to remove in the future.
I hope this helps.
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