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Old 09-18-2012, 02:41 PM   #1
richfaa
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Service center visit

we are now at the fall rally after spending 1 3/4 days at the service center having them work on our "defect" list on our 2013 3402 Big sky that we have had for nearly 4 months.

We had a list of 16 issues and every issue was corrected .Some turned out not to be issues. the propane regulator I thought was not working properly was working properly . I was just not accustomed to the new style regulator.The level up system that i thought was not working properly was working properly and the problem I thought we had was due to operator error and less than
clear operating instructions.Door hitting awning was operator error.

The satellite connections in the convenience center were wired incorrectly and they corrected them . The microwave /convection was not operating properly and they did replace the unit. The panel along side the inside of the counter blew out and they repaired,replaced and re enforced the panel. Some of the drawers would not stay closed and they replaced the latches.

The service center folks were concerned, professional and made sure we were completly satisfied with the work performed.

IMO these are the real "skilled craftsmen" of Keystone RV company.
We are happy campers.
 
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Old 09-18-2012, 02:54 PM   #2
trlrboy
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Glad you're happy but on the other hand wouldn't it have been nicer if the "skilled craftsmen" actually did it right the first time?
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Old 09-18-2012, 04:33 PM   #3
Neil.M
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Wouldn't that put the service guys out of work :-))
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Old 09-18-2012, 04:58 PM   #4
snfexpress
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The service center, and Darryl in particular, are spectacular. They do such a good job that if they were on the line, Keystone would lose money. Oh, they're losing money by having a service center...Hmmm...
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Old 09-18-2012, 05:51 PM   #5
ranch560
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They must not be loosing too much money. Their stock (THO) is near a 52 week high and they have just increased their dividend by 20%. That's good for all us owners as they should be in business for many years too come.
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Old 09-19-2012, 01:41 AM   #6
DQDick
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Quote:
quote:Originally posted by ranch560

They must not be loosing too much money. Their stock (THO) is near a 52 week high and they have just increased their dividend by 20%. That's good for all us owners as they should be in business for many years too come.
True that!
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Old 09-19-2012, 02:28 AM   #7
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Good to hear they took great care of you and fixed everything.
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Old 09-19-2012, 03:42 AM   #8
richfaa
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We never expected less from the service center and Keystone.Randy Mast is the service center manager and is the guy who approves all the repairs. He should be recognized for the great sevice at the service center.
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Old 09-19-2012, 04:59 AM   #9
CATCRAW
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I am glad to hear that they fixed (or trained) all issues to your satisfaction. I am so lucky to have an OUTSTANDING dealer 5 minutes from my home that takes really good care of us and in turn maintains Keystone's reputation.
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Old 09-19-2012, 05:01 AM   #10
mainer
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Randy is great!! Last year when we were at the rally we had the Big Sky in for 2 leaks in the slides. (dining room and bedroom) The dining room leak was fixed 1st time around but while at the rally we noticed that the bedroom still leaked. (If you remember it rained like crazy last year)

When I called the service center they wanted the Big Sky back right away. Randy and Darrell both came out and Randy inspected the slide and wanted me to show him where in the bedroom that the floor was wet. They worked on it right away and we spent another night in Camp Keystone. Randy didn't want us to leave until he felt sure that the leak was fixed.

Two days later it rained again and Randy called me to make sure that the Big Sky didn't leak and that everything was alright. He told me to call if I had any questions or problems.

It's unfortunate that we had leaks and I wasn't a very happy camper about the problems, but as Rich said, Randy and Darrell both should get recognized for a great job. I feel that they strive for customer satisfaction....
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Old 09-19-2012, 08:01 AM   #11
Parts Ed
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Rich, as we say at the dealership, Ford builds it, we fix it for them......
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