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Old 06-23-2015, 05:02 AM   #1
FordMan1966
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Problems

We had our first 2 week trip in the new 2015 Montana 3611RL Legacy and had all kinds of issues.
Bedroom A/C compressor went out - Being replaced
Invertor for Residential Refrigerator did not work - Being replaced
Black Tank leaks and will not hold liquid
2 doors would not latch - Being fixed
Recliner on theater seating will not recline
Very little brakes on the camper

You wonder how a dealer misses all of this stuff on a PDI!
 
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Old 06-23-2015, 05:25 AM   #2
richfaa
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You wonder how it got out of the factory like that.
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Old 06-23-2015, 05:27 AM   #3
1retired06
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Most dealers don't do much except put shine on the tires and fix any eyewash issues. I have always been amazed that during PDI walkthroughs on new purchases, that the dealer knows less about the unit than I do. That black tank leak is pretty common on the 2015s. Our dealer replaced gray and black flush valves, indicating Keystone was using the wrong cable assembly and installing those wrong. We had the same experience with our 2015, after 30 days, slide starting leaking, upstairs gray and black flush valves failed, MW/Convection oven failed, Refrigerator failed (keystone forgot to take the packing material off the back), leak in the leveling system, dining room chair broke, leak in the convenience center, slide creep, and the cable control on one theater seat failed. With the exception of the dining room chairs (so cheap, we went to a furniture store and bought replacements) our dealer has repaired/replaced everything, and all is well.

I am not a novice in the RV world, bought our first trailer in 1970 when my wife was not old enough to drink, have had Montana units since 2002 and fulltimed for six years in them, and wintered in Florida for five months at a crack for the last ten years. We have had more problems with the 2015 in the first six months than we had with the previous three over 13 years combined. Our 2005 and 2010 never saw a dealership, minor things that went wrong were repairable by me.
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Old 06-23-2015, 07:43 AM   #4
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On our PDI I noticed one of the front landing gears was cracked. I don't think most dealers check anything at all.
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Old 06-23-2015, 09:59 AM   #5
FordMan1966
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Well talked to dealer on the phone and sounds like about everything has been fixed except the Air Conditioner. They can not get it to make the vibration noise. I had to call Dometic myself and stayed on the phone for almost 2 hours. Let them listen to the noise that I had recorded and discussed what was confirmed and written on the paper work from the repair person in Myrtle Beach. Sounds like they are going off of that paper work to possibily replace the A/C. It is up to the dealer now to get this done.
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Old 06-23-2015, 10:50 AM   #6
richfaa
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Our dealer does a complete PDI. We left them the PDI on the MOC page. It took us two days to complete the PDI on our 063400.It rolled out of the lot perfect. On the 13 302 same dealer called us to delay our pickup as they found some defects that needed repaired including a defective main awning that needed replaced. BTW that 06 3400 that rolled out perfect burst into flame at Quartzsite 4 months later due to a improperly routed power and hydraulic line.

Would you guys call your issues "Minor or Minimal" it seems like those are the most common problems seems like myself and a very few others have major ones.
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Old 06-23-2015, 03:16 PM   #7
FordMan1966
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Sounds like it is all in the knowledge of the dealer.
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Old 06-23-2015, 05:03 PM   #8
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Response wise here on the MOC ... dealers that have the personnel and knowledge to complete a PDI that matters are scarce. Two out of four PDI's that I've been thru ... the PDI person was the lowest man on the totem pole kinda like a lot attendant. They knew where the fiver was sitting for me to look it over and that for the most part was the peak of their knowledge. When I hear posts mentioning dealers doing an excellent PDI ... I'm envious ... yet I just can't picture the event as told. Like eluded to by some earlier in this thread ... the old Fractured Fairy Tales cartoon has its own story line about PDI's, then the book falls on the teller of the tale.
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Old 06-23-2015, 06:46 PM   #9
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Since when did it become the responsibility of the Dealer to provide QC to Keystone. More and more units are leaving the factory it seems with many issues that would not exist if there was proper QC at the factory. I always thought the PDI was intended more as an "education/orientation" for the new owner. Of course all systems should be confirmed to be working but what dealer would expect to see this crap coming out of the factory.

I am sure I got the lowest man on the totem pole assigned to do my orientation, he had no clue except he was able to find a power cable and plug the unit in, beyond that we were the ones who picked up a couple of small issues which were subsequently dealt with by the dealer before we left the lot.

Everyone will encounter problems along the road with their RV, we expect that but to answer Richfa's question "what is considered minor or minimal".
What the OP experienced is neither of those, it is instead "criminal" and should not be happening, we should expect more from the factory and the dealer.
Minor or Major problems are somewhat dependent on one's ability to make adjustments and repairs on their own, what is minimal to me will most certainly be a major inconvenience to someone else who "must" have someone else do the work or take it to a dealer for repair.
I have had my 3402RL now for 3 years, Keystone could not "give" me a new unit, I have experienced frame flex (Major problem), repaired using the "field repair" method. I have had "many" minor problems some dealt with under warranty and others I fixed myself.
I have fixed or repaired so much on this unit, it is just the way I want it now and I will not be starting over again.

Have waited now 1 full month for the dealer to get a response back from Keystone regarding my roof, this is not a use issue it is just plain poor workmanship and QC. Guess I might have to fix that myself as well.

I really like my Montana, what I dislike is Keystone and their lack of taking responsibility for the work they put out the door when the fault obviously lies at their feet. Should we expect the dealer to correct Keystone factory workers screw ups and even find them all in a PDI.



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Old 06-24-2015, 01:21 AM   #10
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Seems to me the PDI is not really a "PDI" but an orientation on our new rigs.
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Old 06-24-2015, 02:00 AM   #11
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Our dealer has a pretty good service reputation. They sell multiple brands. They indicated to me that keystone is one of the most difficult builders to work with on warranty and parts issues. They wait weeks for parts, sometimes getting the wrong part in the end sent to them. And warranty work is often denied despite valid justification submitted by the dealer. That having been said, keystone did great by us last month on several warranty issues and approval and replacement parts came within a couple of weeks.
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Old 06-24-2015, 02:39 AM   #12
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We have bought 2 new Montys from our dealer and they hook it up and check EVERYTHING over a 2-3 day period. No problems at delivery with either one of them.
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Old 06-24-2015, 06:28 AM   #13
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Sound like an excellent dealership.
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