That happened to our brand new 3670 about the third time we used it. We went to a local Keystone (not Montana) dealer and they arranged for new one to be shipped to them, and I installed it myself, since I did not want to move the trailer in that condition. (Actually hand cranking the legs is not too hard, but I just did not want to have to pack everything up to move). If you are out of warranty, then I would see if MIMF2 can help you out, I know he has done a similar thing for friends of ours. Send him a PM explaining your problem, ...or maybe better yet, give him a call at Lippert Components Customer Service, 1 866-LCI-SVC1 ask for Dale Brubaker.
As an aside, I noticed that the original gear motor was made in China, the replacement was made in Dayton, OH.
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