Not the same problem, and you might be still under warranty, but, if all else fails....
Posted on 13 July, in reply to a topic about restringing the shades..."
Quote: We had a grommet "fail" and allow the cord to slice its way through the thin metal of the divider (between day/nite sections). I was able to get a new shade through a dealer and drop shipment from Keystone in only 10 days. Cost was about $50, inc. shipping and tax, (if I recall correctly). I was impressed with the speed of the whole process. End Quote
Hope that helps a bit...
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