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Old 03-23-2008, 04:58 AM   #1
New Member
Join Date: Mar 2008
Location: George West
Posts: 3
M.O.C. #8324
Factory Help

HI All,
I am not new to RV's, but new to this forum. I am joining in hopes of getting info for friends who do not do computers. (Can you believe that?) They are Montana owners, and have some problems and are having problems getting service from their selling dealer. Dealer says it parts delays from manufacture. So can anyone tell me who to contact at factory to check on parts shipments and orders. Or can anyone give me a phone number to call for factory help?
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Old 03-23-2008, 05:14 AM   #2
Glenn and Lorraine
Montana Master
Join Date: Jul 2003
Location: Clearwater
Posts: 10,917
M.O.C. #420
Don't have a contact name but here's a number for Keystone Customer Service---
866-425-4369 (Toll Free) or (574) 535-2100
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Old 03-23-2008, 05:22 AM   #3
Montana Master
Join Date: Sep 2007
Location: Texas City
Posts: 5,732
M.O.C. #7673
Sometimes if you identify the problem, a member on this forum may have encountered the same problem and have a remedy. Also, how far is their dealer from their location? There are a lot of dealers in Texas and maybe it's time for a change.
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Old 03-23-2008, 09:18 AM   #4
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Join Date: Aug 2004
Location: Livermore
Posts: 3,296
M.O.C. #1920
Jimtoo -

You might also want to go to the dealer area - lot of comments there on dealer ratings. Do a search on the dealer above to save time. Welcome to the forum and hopefully your friends will get a pc to get online. We have lots of members that are willing to help, including the Moctap and Mocment programs (sorry if I got the acronyms wrong).
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