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02-03-2006, 11:10 AM
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#1
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New Member
Join Date: Feb 2006
Location: MERIGOLD
Posts: 2
M.O.C. #5300
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KEYSTONE SHIPPING POLICIES
JUST HOW LONG DOES AN ORDER FOR A PROPANE REPLACEMENT HOSE NORMALLY TAKE, WHEN ORDERED FROM A DEALER FROM MEMPHIS, TN?
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02-03-2006, 01:43 PM
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#2
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Montana Master
Join Date: Sep 2004
Location: Leona
Posts: 6,382
M.O.C. #2059
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Looks like this is your first post. Welcome to the MOC Forum. Maybe I am wrong, but I pick up two things from your short post. (1) You are not getting the service you expected from your dealer. (2) You are not very happy about it. I don't blame you. A couple of things I have discovered on the forum, dealers love to pass the buck to Keystone when they aren't doing their job and sometimes Keystone is notable slow in responding.
There is the squeaking wheel philosophy, you know, it gets the grease. So I have tried to learn how to squeak effectively, i.e., keep up the pressure without loosing my cool. Since there is nothing magical about propane fittings, if I were your dealer, I would get a fabricator to cut you a piece of hose and fit it up and send you on your way. Then you wouldn't be upset. As a matter of fact you would be singing my praises. But duh, what do I know.
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02-03-2006, 02:59 PM
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#3
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Montana Master
Join Date: Jan 2004
Location: Down the Road
Posts: 5,627
M.O.C. #889
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Welcome to the MOC renwrap,
I have had Keystone ship a few things to the west coast for my rig, took approx. 4 days to get to dealership and installed within 2 hours.
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02-03-2006, 05:05 PM
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#4
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Montana Master
Join Date: Jun 2004
Location: San Antonio
Posts: 1,740
M.O.C. #1757
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My experience has been a week to two weeks with followup calls to dealer's parts dept. and welcome to the moc.
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02-04-2006, 03:14 AM
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#5
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Montana Master
Join Date: Jul 2003
Location: Clearwater
Posts: 10,917
M.O.C. #420
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It's a whole lot easier for a dealer to blame the manufacturer than it is to say "we screwed up and forgot to order the part" or "we are waiting to combine it with a big order to save freight costs".
If you don't get satisfaction shortly call Keystone Customer Service at 866-425-4369 (Toll Free) and explain your situation in a cool calm fashion.
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02-05-2006, 07:24 PM
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#6
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Montana Master
Join Date: Jun 2004
Location: San Antonio
Posts: 1,740
M.O.C. #1757
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I think you hit the nail on the head Glenn, I think the problem lies with the dealer.
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02-07-2006, 05:01 AM
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#7
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Montana Master
Join Date: Apr 2005
Location: Fort Jones
Posts: 538
M.O.C. #3628
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I am not so convinced it is the dealer. I special ordered a kitchen sink from a respected dealer. It took almost 6 weeks and I had even requested expedited shipping that I was willing to pay for. The dealer told me they always have problems when ordering directly through Keystone. I had contacted another dealer in another state about the same sink and they told me the same thing. Keystone is very slow in filling orders. Both dealers sold Keystone products.
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02-07-2006, 06:09 AM
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#8
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Montana Master
Join Date: Sep 2003
Location: Forestville
Posts: 6,025
M.O.C. #496
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I would ask that question of the dealer also and then ask to see his purchase order so I could check the date he ordered it.
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02-07-2006, 06:44 AM
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#9
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Montana Master
Join Date: Jul 2004
Location: North Andover
Posts: 669
M.O.C. #1900
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Quote:
quote:Originally posted by Northstar
I think you hit the nail on the head Glenn, I think the problem lies with the dealer.
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Maybe its the frieght carrier..?
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02-07-2006, 07:11 AM
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#10
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Montana Fan
Join Date: Aug 2003
Posts: 470
M.O.C. #447
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We we have ordered parts from our Dealer they usually take approx 2 weeks but they have to come across the border and that is usually what holds them up.
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02-07-2006, 07:24 AM
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#11
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Things to think about on shipping..First the dealer holding back on ordering till they get a large order is a Urban legend,Shipping cost the dealer nothing.The cost of shipping is passed on to the comsumer.You pay..not the dealer.
Next..Everything on the Montana or any keystone product is vendor supplied. keystone does not have a huge warehouse full of spare vendor parts .We go to the dealer, dealer orders through Keystone (if it is a warranty part) keystone orders from the vendor, vendor ships to the dealer, dealer calls you. If it is not a warranty issue the dealer will no doubt order from the vendor..vendor ships to dealer or you. probabilities are it is not Keystone fault that the part is a long time in coming but the vendor. Our local dealer sends out orders large and small every day.
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02-07-2006, 09:53 AM
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#12
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Montana Fan
Join Date: Mar 2005
Location: Petaluma
Posts: 150
M.O.C. #3382
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renwrap,the same thing happened to me and it was probably the same propane hose.it took three weeks for the dealer from Petaluma,Ca to order the hose and recieve it.I should have stopped at home depot to buy the part in 10 minutes.but we had other warranty work to do so i left the unit there for almost 6 weeks,never ever again will that happen.it seems like the dealers in this area only have maybe 2 people working on these unit's it's pretty frustrading.just venting aliite thx.
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02-10-2006, 05:30 AM
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#13
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Montana Master
Join Date: Nov 2002
Location: Oceanside
Posts: 20,028
M.O.C. #20
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Congratulations!
How do you like that hitching mirror?
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