Wrong tank hook-up

[JimCin]

Our Grey water tank is non functional. Seems the folks at Keystone hooked up the shower and bathroom sink to the black water tank. What a surprize!!
We were using slow drip on the bedroom sink fawcett to try and control line freeze-up and backed up our toilet twice until we finally checked and found the sink water plus shower water was going directly to our black tank.
We are on our Virgin Voyage in our 3400 RL. In the second month on Vancouver Island. At about six below Celcius the lines to the front end freeze (shower,toilet and bedroom sink). We are currently handling the problem with and electric heater placed where the laundry basket was. So much for the Arctic Package. Other than that plus a few more introductory issues like remote thermostat our 12 degrees and having to obtain a new hideabed mattress we are of the opinion that with a little bit of further care,Keystone and our dealer could have made our first trip a lot more enjoyable. Forgot to mention our converter needed replacing the first week. Never did work. Found out it was placed behind the main breakers. Not easy to get at.
On top of it all the 3400 is a great unit. With some extra care and attention from Keystone and our dealer our experience and the unit itself would have been first class !!

[Montana_2872]

It seems everyone needs a new hide-a-bed mattress... Why did yours have to be replaced ?

[William H. Collier]

JimCin, you might want to check those lines again. I recently after about a year discovered that my sink is plumbed into the black tank but I dont believe the shower is. I only discovered this when the sink would not drain and then I noticed the black tank was full. Maybe all the 3400's are like this.
Bill

[RC and Samantha]

I am 99% sure my sister's 3400RL is not like that. It doesn't seem or sound right to me. I'd call Customer Service at the factory and inquire about it.

Patty

[JimCin]

quote:Originally posted by Williams

It seems everyone needs a new hide-a-bed mattress... Why did yours have to be replaced ?

The matress on the hideabed is a very low quality camper style. You feel the bars on the bed through the mattress.
Very uncomfortable. Our new one is much better. Took our old one to the salvation army.