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10-30-2016, 03:09 AM
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#1
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Established Member
Join Date: Mar 2016
Location: Rockwall
Posts: 34
M.O.C. #18354
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in-command
any one else having trouble with with this system it has to connect with the bcm four times to get the slides out and the same to bring they in. the last person I talked to said to shut it down after each use but that did not help.
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2009 dodge 3500 dwr 2017 3720 legacy
Disk brakes
Wife Jane and two beagles Lucy and Mabel
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10-30-2016, 04:59 AM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Sounds like the new system isn't any better than the old remotes were. That's the reason I tossed my remote.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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10-30-2016, 06:56 AM
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#3
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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I understand you can also download an app for your phone. Would that work any different?
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Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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10-30-2016, 08:38 AM
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#4
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Montana Master
Join Date: Oct 2006
Location: McKinney
Posts: 7,167
M.O.C. #6433
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Are there still manual switches to use? Or are you totally dependent on the in-command system?
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Bill & Patricia
Riley, our Golden
2007 3075RL (recently sold, currently without)
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10-30-2016, 03:54 PM
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#5
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Montana Master
Join Date: Apr 2016
Location: Auburn
Posts: 879
M.O.C. #18474
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Mine is at the dealer as we speak as mine shuts down on an average of 14 times whether they go in or out. Two updates of software have not helped. Beyond annoying! The hydraulic jacks were repaired from shutting down by putting two 40A resetting breakers in series. No cure for slides yet.
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2020 Montana 3790RD Legacy EditionOnan, TST TPMS, TrailAir pin, Discs,
2013 F350 DRW 4x4 CC LBViair 10007, Ride-Rites, Westin HDx, 12k Smittybilt
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10-31-2016, 08:57 AM
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#6
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Montana Master
Join Date: Apr 2016
Location: Auburn
Posts: 879
M.O.C. #18474
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Just received word that the body control module is bad after over 3 hours with tech support trying to diagnose. New unit on the way. Will let you know if it solves the problem.
__________________
2020 Montana 3790RD Legacy EditionOnan, TST TPMS, TrailAir pin, Discs,
2013 F350 DRW 4x4 CC LBViair 10007, Ride-Rites, Westin HDx, 12k Smittybilt
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11-10-2016, 02:29 PM
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#7
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Montana Master
Join Date: Apr 2016
Location: Auburn
Posts: 879
M.O.C. #18474
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Having the main board of the InCommand system replaced tomorrow.
__________________
2020 Montana 3790RD Legacy EditionOnan, TST TPMS, TrailAir pin, Discs,
2013 F350 DRW 4x4 CC LBViair 10007, Ride-Rites, Westin HDx, 12k Smittybilt
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11-11-2016, 03:22 PM
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#8
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Montana Master
Join Date: Apr 2016
Location: Auburn
Posts: 879
M.O.C. #18474
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The main board in the InCommand system was replaced today and everything is working as it should!
__________________
2020 Montana 3790RD Legacy EditionOnan, TST TPMS, TrailAir pin, Discs,
2013 F350 DRW 4x4 CC LBViair 10007, Ride-Rites, Westin HDx, 12k Smittybilt
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11-12-2016, 06:34 AM
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#9
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Good to hear of the resolution!
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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11-12-2016, 08:59 AM
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#10
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Montana Master
Join Date: Aug 2010
Location: Washington Coast
Posts: 2,688
M.O.C. #10696
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COOL! some good news
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[
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02-12-2017, 08:16 AM
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#11
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Established Member
Join Date: Mar 2016
Location: Rockwall
Posts: 34
M.O.C. #18354
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software updates done. That made no difference slides still shutting down four times out and in. at the dealer now to see what they come up with. Glad we bought the extended warranty if this thing is going to be a problem. 8 months old really no other problems after getting new tires and the fridge fixed on the first trip.
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02-12-2017, 12:38 PM
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#12
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Montana Master
Join Date: Apr 2016
Location: Auburn
Posts: 879
M.O.C. #18474
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Quote:
Originally Posted by timsea
software updates done. That made no difference slides still shutting down four times out and in. at the dealer now to see what they come up with. Glad we bought the extended warranty if this thing is going to be a problem. 8 months old really no other problems after getting new tires and the fridge fixed on the first trip.
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They need to call the manufacturer of the unit and let them walk them through the test of the system. Mine would have no voltage drop but would stop many times while moving the slides in and out. The main motherboard was bad. It was replaced and it works as it should.
__________________
2020 Montana 3790RD Legacy EditionOnan, TST TPMS, TrailAir pin, Discs,
2013 F350 DRW 4x4 CC LBViair 10007, Ride-Rites, Westin HDx, 12k Smittybilt
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02-12-2017, 04:52 PM
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#13
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Established Member
Join Date: Mar 2016
Location: Rockwall
Posts: 34
M.O.C. #18354
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Thanks ill keep that in mind well see what they come up with
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02-20-2017, 05:18 PM
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#14
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Seasoned Camper
Join Date: Dec 2016
Location: Visalia
Posts: 68
M.O.C. #19277
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Quote:
Originally Posted by Golfmedik
They need to call the manufacturer of the unit and let them walk them through the test of the system. Mine would have no voltage drop but would stop many times while moving the slides in and out. The main motherboard was bad. It was replaced and it works as it should.
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I received a call from the repair facility today saying my 3440RL was ready to go....same symptom as stated ..... I will check it before leaving the facility tomorrow just to make sure....not that I dont trust them.....they did replace the motherboard by the way.
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John & Connie (52 yrs sofar)
Bailey & Sally (mutts)
2008 Dodge Ram 3500 4x4 DRW
2016 Montana 3440RL Legacy-Andersen 3200 Hitch
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02-22-2017, 02:13 PM
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#15
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Seasoned Camper
Join Date: Dec 2016
Location: Visalia
Posts: 68
M.O.C. #19277
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Quote:
Originally Posted by John Neeley
I received a call from the repair facility today saying my 3440RL was ready to go....same symptom as stated ..... I will check it before leaving the facility tomorrow just to make sure....not that I dont trust them.....they did replace the motherboard by the way.
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Yes, they did replaced the In-Comm motherboard (BCM) which seems to have been the culprit...but.....dont know how the tech ever checked it out, as the display module hadnt been paired to the motherboard!! Like I mentioned earlier, I did a check before leaving, and it wouldnt pair up to the BCM, so they called ASA (Jensen) and the manager came out and paired up the display to the BCM, now works fine. As far as the circuit breaker, it is a 50 amp by the way from battery to hydraulic pump. No voltage loss now like before..
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John & Connie (52 yrs sofar)
Bailey & Sally (mutts)
2008 Dodge Ram 3500 4x4 DRW
2016 Montana 3440RL Legacy-Andersen 3200 Hitch
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02-22-2017, 03:16 PM
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#16
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Montana Master
Join Date: Apr 2016
Location: Auburn
Posts: 879
M.O.C. #18474
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Glad to see it has been repaired!
__________________
2020 Montana 3790RD Legacy EditionOnan, TST TPMS, TrailAir pin, Discs,
2013 F350 DRW 4x4 CC LBViair 10007, Ride-Rites, Westin HDx, 12k Smittybilt
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03-04-2017, 08:33 AM
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#17
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Established Member
Join Date: Mar 2016
Location: Rockwall
Posts: 34
M.O.C. #18354
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They replaced the mother board Friday fixed now they are going to keep it over the weekend and play with it to make sure its fixed be ready for pickup Monday I hope
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03-04-2017, 03:05 PM
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#18
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Montana Master
Join Date: Apr 2016
Location: Auburn
Posts: 879
M.O.C. #18474
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Quote:
Originally Posted by timsea
They replaced the mother board Friday fixed now they are going to keep it over the weekend and play with it to make sure its fixed be ready for pickup Monday I hope
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Hope it is all repaired!!! I actually didn't know until I got mine back and was talking to the service manager that you can have multiple phones programmed to the In-Command system. I thought it was only one. Now my wife and son can use theirs to work it as well.
__________________
2020 Montana 3790RD Legacy EditionOnan, TST TPMS, TrailAir pin, Discs,
2013 F350 DRW 4x4 CC LBViair 10007, Ride-Rites, Westin HDx, 12k Smittybilt
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03-04-2017, 04:16 PM
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#19
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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We have two phones now paired to our In-Command and find so far that the phones work much better than the in trailer screen.
First of all please understand that we are in cold weather up here and have only been able to play house in the driveway.
Our thoughts are that at freezing temps with no heat in trailer that the main screen doesn't respond too well while the phones warmed on our persons don't miss a beat.
In another 6 weeks when we embark on our first trip we will see but we sure like it so far.
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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08-11-2018, 02:39 PM
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#20
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New Member
Join Date: Jun 2016
Location: Madisonville
Posts: 9
M.O.C. #18710
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Sorry to raise an old thread but my BCM has been replaced twice. I know the dealer had long conversations with manufacturer. I still have issues with time out. Manufacturers last advice was to make sure I was on shore power before using slide controls. No help there either.
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