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10-05-2013, 04:55 PM
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#1
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Seasoned Camper
Join Date: Jun 2013
Location: Hillsdale
Posts: 98
M.O.C. #13509
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Contact for Keystone
We have a 2011 3455SA that we bought in August of 2011. When we were driving back from our Glacier National Park vacation in July we stopped for lunch and a guy pulled in behind us and said that our rubber roof had a bubble in the rear when we were driving. I climbed up on the roof and could not find any issues. When we got home I took the trailer to the dealer. The service man said that it looks like the glue in several places on the roof was coming loose. He took pictures and sent to Keystone. There have been several exchanges between the dealer and Keystone but the bottom line is Keystone says since it is past the 1 year warranty they will not do anything. The dealer thinks it needs a new roof.
I am looking for a name of someone to call at Keystone that I talk to and see if they will cover some of the expense.
Thanks for any information
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10-05-2013, 05:03 PM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Start with Keystone Customer Service at this number: (866) 425-4369
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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10-06-2013, 02:51 AM
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#3
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Montana Fan
Join Date: Feb 2010
Location: katy
Posts: 155
M.O.C. #10100
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Might also be covered under your insurance policy?
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10-06-2013, 09:59 AM
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#4
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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Good Luck with Keystone. You probably will need to file a comp claim with your insurance and maybe let them fight Keystone.
You might also contact Dicor, and see what they say.
Jim
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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10-06-2013, 01:08 PM
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#5
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Montana Master
Join Date: Dec 2007
Location: Kansas City, Missouri
Posts: 2,707
M.O.C. #7992
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Seems like Keystone just helped ExNavyDiver with a similar problem on a unit older then yours. I would search for that info on this form and use it as ammunition to negotiate with. Jim
__________________
2006 3000RK
2009 Ram 2500
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10-06-2013, 03:47 PM
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#6
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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Keystone approved 2.5 labor hours. That was plenty of money to fix our problem. Over year out of warranty.
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10-07-2013, 01:06 PM
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#7
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Montana Master
Join Date: Aug 2008
Location: Rapid City
Posts: 931
M.O.C. #8757
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Quote:
quote:Originally posted by Artemus Gordon
Keystone approved 2.5 labor hours. That was plenty of money to fix our problem. Over year out of warranty.
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That is good! 
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10-08-2013, 02:13 AM
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#8
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Seasoned Camper
Join Date: Aug 2013
Location: KC
Posts: 95
M.O.C. #13667
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I thought the roof had a longer warranty than the rest of the trailer -like 10 yrs? Am I mistaken-AGAIN?
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10-08-2013, 02:40 AM
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#9
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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The roof material has a warranty from Dicor. I see the problem of possibly improper installation by Keystone. That would fall back on Keystone.
IF the OP ends up having to replace the roof, might look into this. Rhino who makes bed liner paint has a product that is sprayed on the top of a RV after the rubber is removed. Not a recommendation, jut a idea.
http://liners.rhinolinings.com/en/products/ecocoat
Jim
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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10-08-2013, 04:17 AM
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#10
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Montana Master
Join Date: Mar 2007
Location:
Posts: 2,156
M.O.C. #6920
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An sob offers as an option the Walk Anywhere Rhino Eco-Coat Roof System.
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