It's always hard for me to not help people. I think you did the right thing, they just have the wrong set up. My guess would be the dealer sold they a used piece of junk they had lying around, after all, they sold them the 5ver when they shouldn't have also.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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