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Old 04-16-2019, 07:05 PM   #1
DanandBrenda
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3820 FK kitchen slide

Dropped off the 2016 3820FK for the annual warranty Inspection. I was concerned with the kitchen slide rubbing on the floor by the table. The dealer called me and said the the frame of the slide is broken and needs to be repaired. They thought that it was a defect in workmanship and should be covered by Keystone under warranty maybe. Has anyone had this problem. The dealer said they have seen a few. They said if not covered under warranty it's going to be about 10,000 dollars to repair.
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Old 04-16-2019, 09:20 PM   #2
PeteandJoan
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Quote:
Originally Posted by DanandBrenda View Post
Dropped off the 2016 3820FK for the annual warranty Inspection. I was concerned with the kitchen slide rubbing on the floor by the table. The dealer called me and said the the frame of the slide is broken and needs to be repaired. They thought that it was a defect in workmanship and should be covered by Keystone under warranty maybe. Has anyone had this problem. The dealer said they have seen a few. They said if not covered under warranty it's going to be about 10,000 dollars to repair.
Well, get out your checkbook cause we know who will be paying for that. Hoping you win out with this issue. Good luck.
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Old 04-16-2019, 09:23 PM   #3
PeteandJoan
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Maybe attend Rally and get some help from Factory? Worth a shot. Good PR for Keystone.
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Old Yesterday, 04:50 AM   #4
DanandBrenda
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Well I Talked to Keystone yesterday and they told me sorry it's out of warranty and they feel that it is not a defect in workmanship. I'm very disappointed in Keystone.
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Old Yesterday, 09:29 PM   #5
PeteandJoan
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Sorry to hear this. Not sure how a slide frame would just break when all it does is glide back and forth. Must have been a bad weld? Maybe retry and escalate up the chain of command and try to hold your temper(do as I say, not as I do) while pitching your case and with the dealers opinion to back you ...who knows. Go to Rally but continue a conversation between now and then to keep your case open. Good Luck from Round Rock.
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Old Today, 09:50 AM   #6
Dusters
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Since a few of us on this forum have the same year and model, just curious if your travels over three years involved a lot of miles/usage, rough roads or anything that might contribute to a weld separation? Ours is not used for full time, however we make frequent short trips and will listen for signs when putting out the front slide.
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Old Today, 11:19 AM   #7
1retired06
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Did you actually see the frame damage? How did they determine? Been doing this a lot of years, never ever a slide frame issue. I would want them to show me the damage.
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