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Brake problem update-Happy with Montana service
About a week ago, I posted about a brake repair we had to have done due to over-greasing of the hub on our new 3150RL while on the first trip out with it.
Four days ago, I spoke with our dealer and then to Keystone Customer Service Rep. He requested a short narreative about the circumstances of the failure and the pictures I had taken during the repair which I emailed to Keystone that day. I also advised them I had the old parts in my possession.
Today I got a response from Keystone stating they were sending me a UPS "call tag" for me to ship them the failed parts at their expense. They said that upon reciept of same, they would reimburse me for the entire repair.
To me, that is very good service and makes me a happy camper.
Warren
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