Power cord separation - Page 2 - Montana Owners Club

mootana · 06-10-2018, 07:29 PM

Quote:

Originally Posted by rslopez65

We took the screws out that hold the receptacle cover in place but the cover won't budge and we are afraid we will break it trying to force it off. So far we are leaving it as is and wrapping the cord around the sewer line container to keep pressure off the end. Seems to work fine.

No word from the cord's manufacturer about their faulty product but that doesn't surprise me in the least.

Ray and Susan
I send you a PM. I believe I can help

**Rondo** · 06-10-2018, 10:20 PM

I've got the 90* cord that goes into the unit and I've still had the male plug start to pull loose from the cord itself. I have tried to mend it with the liquid electrical tape but that has also pulled away from the cord. I guess I'll have to break down and chop the end off and put a new male plug on the cord. I was just hoping I could repair it without having to replace it. Oh well, the trials of being an RV owner!

rslopez65 · 06-11-2018, 07:57 AM

Quote:

Originally Posted by mootana

Ray and Susan
I send you a PM. I believe I can help

Sent you an email. Thanks so much for responding.

**Rondo** · 06-11-2018, 12:59 PM

Ray-- I have not received any email as of this time. Try it again or PM me here on the Forum.

mootana · 06-11-2018, 01:24 PM

Quote:

Originally Posted by Rondo

Ray-- I have not received any email as of this time. Try it again or PM me here on the Forum.

Hey Rondo,
I was asking Ray to email me. He did. All is handled.

rslopez65 · 06-12-2018, 03:43 PM

First off, I would like to thank the forum members for the help they offered regarding our issue with the power cord separating from the head. But.......... really big kudos to Keystone for taking care of the issue for us. Mootana started the ball rolling by having Keystone contact us. Alisha called today and they will replace the cord or give us a new head, whichever is needed and mail it to our next stop. This is the second time that Keystone has come to our aid in solving a problem. Big companies sometimes get a bad reputation but we haven't found this to be true with Keystone. My advice to everyone, if your dealer won't or can't step up to the plate and do what is right, contact Keystone customer service and see if they can help.

Again, thanks all for your help, Susan

rslopez65 · 06-19-2018, 09:58 AM

An update on the cord situation: a new cord was shipped yesterday and will arrive at our current location on Friday. Our sincerest thanks goes to Alisha Howten (customer support manager) and Sam Lengerich (assistant product manager) for taking care of this problem without my even having to ask. Keystone may not be able to fix all problems but they sure went out of their way to fix this one.
By the way, my emails (two with photos) to the company who manufactured the cord went unanswered.

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