|
WOW for Customer Service
Many of you have read some of my posts about the less than guality Souns System, Quest, that comes with many of our units. I have replaced it with a Sony unit, but still was a little upset that I had to. I decided to email Keystone Customer service, just to see what they could do, check out the response:
"Dear Mr. Kosakowski,
We have just reviewed your email sent Sunday, January 9, 2005. We regret to here of the issues you are having with your unit. Please send back the Stereo System to us Attn: Carmen Tom. We will refund you what the dealership pays. You are the eyes and ears in the field so to speak. Your comments, both positive and negative are welcome as they will help Keystone build more practical, reliable, and user friendly products.
Thank you for your time and input,
Keystone Owner Relations"
Not too bad if you ask me, I never asked them to pay for my new unit. but it is nice to get a little someting towards it. I have great faith in Keystone Customer Service.
|
Threaded Mode
