Mark Krol
District sales manager
Krolm@keystonerv.com
Hello Mark,
Your name came up on our Montana Owners Forum (MOC)
You are reported to be a nice guy and receptive to feedback from Montana Big Sky and Mountaineer owners. I am quite active in the MOC, one of the hot matters we have is the Tredit wheel issue.
I will paste a copy of the email I sent Jennifer at Tredit, it should explain why I am contacting you for your help in this matter.
ElkhartSales@tredittire.com
Tredit Tire and Wheel
Jennifer
Hi Jennifer,
I am a member of the Montana Owners Club, we have a variety of Keystone products represented here. We also have friends that join in on discussions about our lifestyle that do not own a Keystone product yet, but are looking at them.
I don’t know how many members we have but I would guess around 5,000. I know that the group is close and we share many of the same problems, which brings this topic around to Tredit.
Aluminum wheel ratings. I have-had-have? 80#.. Or…120# rating on my 2007 Montana 3400RL,
I communicated with you back on Monday, November 1st 2010 at 8:27 A.M. when you agreed to send me the increased pressure stickers and letter.
I now understand that these are no good, I am a month away from buying all new tires, do I now need to stay with the 80# tires? Are my present wheels safe? Why did the pressure rating get changed? Do you make and sell heavier rated rims?
Many of our members have gone to the high-pressure tires, are they in danger now?
The wheel failures: Cracked spokes, are they covered? What about Tredit covering the cost of matching wheels if one or two are bad?
I think we all need clarification from your company.
This communication will be posted for all of the 5,000 members, we look for your response.
Thanks, Jim Osbern
Ozz on the MOC Forum
I received an email from her this morning wanting my phone number, I sent it to her and have not heard from anyone yet.
We are very concerned about this issue for obvious reasons.
The RV owners community is a tight-knit group, someone on The Escapees Forum was wanting a recommendation on what 5th wheel to buy, the following is my post: We love our Montana 3400RL, we have noticed that the factory goes above and beyond to satisfy customers. They really do care, many problems have been taken care of when they really did not have to.
I also feel the support we get from our fellow Montana owners is unique. Good people.
Good luck, and you would not be disappointed with a Montana.
I don’t want to be the person who is giving negative feedback on a product, so I hope this wheel matter gets resolved.
Thanks, Jim Osbern Ozz
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