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05-22-2019, 09:11 AM
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#1
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Montana Master
Join Date: Mar 2019
Location: Milwaukie, OR
Posts: 1,470
M.O.C. #23668
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Dealership Shoutouts
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Jeff & Sandi (and Teddy - 7lb Schnorkie)
2018 Montana HC 305RL / HW Progressive EMS
2015 RAM 3500 Laramie Longhorn Crew Cab 4x4 DRW / Demco Recon Hitch on RAM Puck Ball
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05-22-2019, 09:53 AM
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#2
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,553
M.O.C. #2283
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We have a great little dealer here Toneys RV and then we have Camper World now known as Gander Outdoor.
Lynwood
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05-22-2019, 09:56 AM
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#3
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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I don't know of any dealerships to recommend. My experience is usually good on the sales side. The service side is what keeps me from returning. It's like service is a necessary evil for a dealership.
RV express in Visalia, CA is a repair shop and highly recommended.
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2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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05-29-2019, 08:48 PM
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#4
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Montana Master
Join Date: Oct 2017
Location: Bee Branch
Posts: 2,620
M.O.C. #20693
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Quote:
Originally Posted by Montana Man
I don't know of any dealerships to recommend. My experience is usually good on the sales side. The service side is what keeps me from returning. It's like service is a necessary evil for a dealership.
RV express in Visalia, CA is a repair shop and highly recommended.
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This I suspect is the experience of the vast majority of RV owners.
A SALES dealer with a CONSISTENTLY great service department is I am almost certain the exception (and a very small percentage exception) not the rule.
Lets be honest, SALES dealers make their money off of moving product off the lot. The vast majority only have a service department to support that effort.
By contrast a SERVICE only RV repair shop depends on returning customers and a good reputation for doing the job right. Their objective is to do it right the first time and as quickly as possible. Your rig won't sit at a decent Repair only shop very long waiting on parts like it will at a sales dealership.
Which brings me back to "Buy where you get the best overall deal" "get it serviced at a SERVICE ONLY repair shop"! With very rare exception you will be substantial money ahead and have far superior service experience.
Just because the salesman at the dealership treats you nice does not mean he is actually giving you a good deal. In fact, as a former salesman, I can assure you that if you like the salesman that sold you your RV more than likely you paid too much and he is smiling all the way to the bank.........
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James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
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05-22-2019, 10:41 AM
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#5
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Montana Fan
Join Date: Apr 2018
Location: Oxford
Posts: 132
M.O.C. #21546
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Town and Country in Clyde OH are excellent people to work with. They went above and beyond for us when we bought our 3811, and the prep work was excellent. We left with an RV with zero issues. When we called them after the sale they were extremely helpful.
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Russ & Maureen
Victor the Boxer
2019 3811MS - 2012 F350 Dually
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05-22-2019, 11:41 AM
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#6
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Quote:
Originally Posted by Russ&Reen
Town and Country in Clyde OH are excellent people to work with. They went above and beyond for us when we bought our 3811, and the prep work was excellent. We left with an RV with zero issues. When we called them after the sale they were extremely helpful.
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We have purchased two Montana's from Town& country in Clyde, Ohio they are a family dealership. Great sales and great service.
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05-22-2019, 12:09 PM
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#7
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Montana Fan
Join Date: Jun 2018
Location: Jacksonville
Posts: 382
M.O.C. #21993
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I just ordered a 2020 3561 form Folsom Lake RV outside of Sacramento CA. So far so good, we will see when it comes in and I want to do a 5 hour + walk through before I hand over the check. Unfortunately I only live in CA 5 months a year and the remainder in FL, the only warranty source I have in FL is Camping World .
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05-22-2019, 12:19 PM
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#8
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Site Team
Join Date: Oct 2005
Location: Carmichael - CA
Posts: 7,371
M.O.C. #4831
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Quote:
Originally Posted by GreG L.
I just ordered a 2020 3561 form Folsom Lake RV outside of Sacramento CA. So far so good, we will see when it comes in and I want to do a 5 hour + walk through before I hand over the check. Unfortunately I only live in CA 5 months a year and the remainder in FL, the only warranty source I have in FL is Camping World .
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I have bought 2 rigs from them in 15 years. The sales side is excellent. The service side has ranged for crappy to outstanding depending on who is in charge and the level of the servcie technicians. Recently they have been pretty good. The ownership is very responsive to any problem you might incur.
One important attribute is the delearship does work as an advocate for the customer when dealing with Keystone.
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Carl (n Susan)
There is more to life than fuel mileage.
2012 Montana 3700RL Big Sky Package towed by a 2015 Ford F350 6.7L PSD 4WD CC LWB
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05-22-2019, 05:04 PM
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#9
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Montana Master
Join Date: Jun 2017
Location: Northern Illinois
Posts: 525
M.O.C. #19994
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Sunny Island RV in Rockford, IL , I didnt purchase my Monte there as they dont carry them, but there service dept really goes the extra mile
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The "Black Pearl"-2017 3731FL Legacy Package
2017 F-450 Platinum, 6.7 PSD
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05-29-2019, 08:21 PM
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#10
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New Member
Join Date: Apr 2018
Location: Citrus Heights
Posts: 5
M.O.C. #21566
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Folsom Lake RV
Quote:
Originally Posted by GreG L.
I just ordered a 2020 3561 form Folsom Lake RV outside of Sacramento CA. So far so good, we will see when it comes in and I want to do a 5 hour + walk through before I hand over the check. Unfortunately I only live in CA 5 months a year and the remainder in FL, the only warranty source I have in FL is Camping World .
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Bought our 2114 3155RL from Folsom Lake RV, in the first two + years they went through 4 service managers, good service was non-existent. Took over two years to have closet doors replaced. They keep RV over two months even though you had an appointment and knew ahead of time what was wrong. Bought five year exterior coating that they no longer carry and will not now honor needed service. I know that all service centers experience difficulties but this dealership only cares about the sale and nothing after the sale.
JD
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05-22-2019, 06:34 PM
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#11
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,933
M.O.C. #20477
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We have received outstanding service from Tucson Camping World. We did not buy there but they have provided great warranty service.
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Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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05-22-2019, 08:10 PM
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#12
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We purchased in Clyde Ohio but we travel a lot and are not near there most of the year. We have had service from several dealers all over the country with not a problem. We first call Keystone service center tell them where we are and what we need and they have always found us a dealer and paved the way
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05-22-2019, 08:21 PM
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#13
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Montana Fan
Join Date: Jan 2018
Location: Boone
Posts: 311
M.O.C. #21011
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RV Outlet USA in Ringsgold, VA will beat any legitimate price, and their service department has been a pleasant experience. Highly recommended. What’s surprising on sales, they deal straight over the phone and out price anyone.
__________________
2018 Montana HC 362RD
2016 Chevrolet 3500 Duramax HD SRW
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06-22-2019, 05:21 PM
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#14
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Seasoned Camper
Join Date: Jun 2016
Location: Havelock
Posts: 70
M.O.C. #18670
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Ditto on RV outlet. We purchased our Montana a year ago and they were fantastic on price and service/
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Dennis & Debbie Henry Havelock.NC
2018 3791RD ,2016 RAM 3500 DRW
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05-23-2019, 08:41 AM
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#15
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Montana Master
Join Date: Jun 2017
Location: POINTBLANK
Posts: 1,888
M.O.C. #19944
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RV Station -Nacogdoches TX - didn't buy there but he Service Manager, hopefully he stays there, got warranty work done for us and the parts department has gone out of their way to help
As mentioned above it all depends on the Service Manager
__________________
RAM 22' DRW 3500 Crew LB 40 gal reserve tank / RETRAX Bed Cover / 2020 373RD HC / IS / MOPEKA Tank Monitor / Furrion Side&Rear Cameras
Slide Toppers / EMS-HW50C / Sailun 85's
3rd AC / Dometic 320
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05-23-2019, 09:23 AM
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#16
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Montana Master
Join Date: Jan 2009
Location: Centerville
Posts: 1,350
M.O.C. #9051
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Its been nearly 12 years now, but I ordered ,and went and got our 2008 3400RL.
The dealer was Walnut Ridge RV in New Castle ,Indiana. I did everything online, and the phone. Could not have asked for a better dealership on the purchasing part. I live in Utah, so never used their service dept., but have to believe it is as good as their sales department.
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06-22-2019, 05:39 AM
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#17
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Montana Fan
Join Date: Oct 2017
Location: Tyler
Posts: 186
M.O.C. #20704
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Quote:
Originally Posted by Ram Montana High Country
RV Station -Nacogdoches TX - didn't buy there but he Service Manager, hopefully he stays there, got warranty work done for us and the parts department has gone out of their way to help
As mentioned above it all depends on the Service Manager
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RV Station Tyler (Hwy 69 North) - These guys are the best! I think their business is built on their service, although they have a good selection of Montanas and SOB’s. I don’t know if RV Stations are a franchise, or maybe the same owner (?) but I will be buying my next one from them BECAUSE of their outstanding service. They even dispatched a tech to my home to repair a broken slide cable once. Every time I have been there we have been pleased. If you are in East Texas - this is where you should go for service IMO.
__________________
Maxwell and Beverly Dow
2018 3730FL 2020 Ram 3500 Dually SWB
"Prairie Schooner"
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05-29-2019, 02:51 PM
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#18
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New Member
Join Date: Jun 2017
Location: Trail B.C.
Posts: 2
M.O.C. #19983
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If your ever in my corner of BC Rock Island RV, Trail BC has great service, they have looked after my new High Country and before that my old tt.
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05-29-2019, 03:34 PM
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#19
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Seasoned Camper
Join Date: Jan 2019
Location: Rockford
Posts: 92
M.O.C. #23236
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Collier RV, Rockford, IL. Has a great service department with people that really understand.
__________________
Northern Illinois
2018 Ford F350 6.7l diesel dually.
2019 3790RD with Legacy package.
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05-30-2019, 05:14 AM
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#20
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Established Member
Join Date: Jan 2019
Location: sevierville
Posts: 46
M.O.C. #23237
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Dakota RV in Rapid City, S. Dakota was very helpful during our 10,000 mile trip. We had 2 blowouts (china bombs), the second of which took out a water line. They looked at it, told what was needed to repair it, and had us rung up all within 10 minutes. They were having customer appreciation day and even fed us buffalo burgers and brats. Although we had never been there before and may never be again they treated us like royalty! Great job guys!
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