Hey Keystone. We Have A Problem. Sony DZ170 Stereo

[Captain Joe]

In our 2013 3725RL, it came equipped with a 2012 Sony TV and a 2012 Sony DZ170 Home Theater System (HTS). During our PDI, the surround sound (ss) speakers did not work. The dealer's tech and I went through the setup and reset process and the speakers still did not work. Finally, the tech switched the ss speaker wires and the system worked. We crossed it off the punch list and moved on. Took delivery and went home.

On our first camping trip, the ss speakers did not work. I switched the ss speaker wires and the unit worked. After spending hours on the telephone with a Sony tech in Manilla, I gave up and took the RV to my dealer to have my Sat. dish installed. While there, I had them try to fix the Sony under warranty. They were unsuccessful and ordered a replacement HTS.

Picked up my replacement unit, which was the same model, but a 2013 unit. Took it home and hooked it up and the same issue. No ss speakers. Went through the setup again and still the same problem. However, I did discover that I did not have to "switch" the ss speaker wires, only unplug them and then plug them back into the same connection and the ss speakers worked.

The ss speakers fail to work when power is lost to the HTS. Every time we unplug the camper and then plug the RV back in, the ss speakers fail to work. Unplug the ss speaker wires and plug them back in and the ss speakers work.

I believe that the unit, when unplugged, loses its ss speaker connection and by unplugging and plugging the ss speaker wires back in, the ss speakers are activated.

Looking for answers. Anyone have the same problem? Or others with this HTS, is yours working OK?