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12-10-2013, 02:20 AM
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#1
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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Splendide Broke?
Has anyone had experience with their Splendide washer/ dryer having severe issues during the spin cycle whereas the SS drum is spinning out of control and banging inside the plastic tank? I took the top off and observed the fly wheel in the rear wobbling and noted the SS drum was loose in the plastic tank. I checked the anchors, bolts, etc. and everything seemed tight.
I am thinking the bearing must have worn out or something else broke. Has anyone tried to get a replacement tank/ drum? Of course it is out of warranty so I can imagine the cost to take it to CW and get it fixed....
Any help is always appreciated!
Les
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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12-10-2013, 02:56 AM
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#2
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Montana Master
Join Date: May 2003
Location: New Bern
Posts: 4,294
M.O.C. #311
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Les,
I have had great support from the Splendide support team.
I would give them a call.
Safe Travels.
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12-10-2013, 03:17 AM
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#3
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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Quote:
quote:Originally posted by H. John Kohl
Les,
I have had great support from the Splendide support team.
I would give them a call.
Safe Travels.
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Thanks John. I did send them an e-mail and will follow up with phone call shortly. Hopefully it is not as bad as it looks.
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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12-10-2013, 03:56 AM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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They are great to work with. Definitely give them a call. They will also know of places other than CW that can work on it.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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12-11-2013, 01:15 PM
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#5
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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Quick update...
Splendide responded back same day and was very helpful. After assessing the issue they got back to me with an offer to send me a new tank/ drum assembly for the cost of shipping.
It looks like an all day deal to take apart and put the new tank assembly in place but for the cost hopefully it will be worth it. I am betting CW would have charge what would have mounted to half the cost of a new machine.
Will post pics of replacement operation once complete.
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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12-11-2013, 01:22 PM
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#6
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Glad to hear they stepped up, definitely a good company to do business with.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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01-02-2014, 12:09 AM
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#7
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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Well folks, Spendide came thru big time. After discussing the problem with them they decided to send me an entire new SS drum kit. Although the W/D was out of warranty they came thru and only charged me fo shipping the new drum to us for $80.
So after Christmas on a nice chilly Sunday morning I decided to have at it and repair the W/D. All toll it took about 2 1/2 hours of taking all the parts and pieces off and then putting it all back together again.
The DW is now happy again that she can do the wash and not have to worry about the W/D going thru the wall and we can now actually hear the TV and talk again with out sounding like we were living in a construction zone with jack hammers!
Here are some pics of the process...
http://s962.photobucket.com/user/myb...%20Dryer%20Fix
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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01-02-2014, 01:53 AM
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#8
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Thanks for sharing!
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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01-02-2014, 02:33 AM
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#9
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Montana Master
Join Date: Apr 2013
Location: Arroyo City
Posts: 3,110
M.O.C. #13395
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Good to know. I hope you replaced the drive belt while you had it apart
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01-02-2014, 04:00 AM
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#10
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Montana Master
Join Date: Oct 2012
Location: Chilliwack
Posts: 1,520
M.O.C. #12935
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I am curious as to what exactly failed. It appears there are shocks/struts that support the drum and limit it's movement, is that correct and did a mounting point for those break?
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01-02-2014, 04:20 AM
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#11
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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Actually what went bad was the bearing that seated the inner SS drum in the plastic outer tank. For whatever reason with the bearing going bad the inner SS drum would slam against the tank something terrible during the spin cycle which gets up to 1200 RPM. Would make the whole trailer seem under heavy artillery shelling!
Now she works great!
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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01-02-2014, 04:46 AM
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#12
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Montana Master
Join Date: Oct 2012
Location: Chilliwack
Posts: 1,520
M.O.C. #12935
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Thanks for all the info and pictures, looks like a fair job getting it all apart and back together.
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