Positive post for Reserve America

[Bill-N-Donna]

Sorry, correction made on edit... I accidentally left out part of the post to begin with!
***************


Yesterday I made reservations for a weekend getaway at Carter Caves State resort Park not far from us here in KY. This was going to be for the weekend of May 9th.

I used Reserve America for the convenience of setting everything up online. A few minutes after making the reservation I realized "Oh No!" we have something going on that weekend so I made reservations for the following weekend of May 16th, then canceled the first reservations I made. The policy for canceling reservations is plainly listed on their web site of which I did agree to before I made them to begin with. The two night stay was going to cost $48.00 and upon canceling I was only refunded VIA the internet $14.00 of which due to their policy I had to forfeit the first night plus a $10.00 cancellation fee leaving me immediately out $34.00. I had the actual reservation for less than an hour. However, upon calling customer service today and explaining the situation I was refunded the remaining loss.

Thank you Costumer Service for your cooperation!