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Old 05-29-2018, 11:41 AM   #61
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Join Date: Feb 2018
Location: Manitou Springs
Posts: 16
M.O.C. #21185
Originally Posted by CaptnJohn View Post
I rarely use the dealer for any warranty work unless it is on the trailer, like now 2 pieces of wood trim ordered. Yes, I have to pay a service charge but that is almost covered by fuel on a trip to the dealer and way over on 2 trips to the dealer. I've had a furnace done by a mobile tech at a campsite under warranty while 760 miles from home. They have come right to my storage lot a few times over the years as well. If they don't get it the 1st time there is no service charge on a call back ~~ but in my experience they never needed to return.
Headed back for the 6th time to get the furnace repaired, Keystone is no help to resolve the problem. Their only insight is to take it back to the dealer and have them fix it again. the dealer has had my 5th wheel longer than I have.
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Old 05-31-2018, 10:00 PM   #62
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Join Date: Apr 2015
Location: Omaha
Posts: 139
M.O.C. #17319
Our 2010 326RLT was our 3rd RV in the last 40 yrs and our 1st 5th wheel. We loved it when we bought it new and we still love it. We've had all of the usual issues - 4 tire issues in 4 years with $3800 skirt damage from the first one. Replaced 4 tires & rims with P215/75R-17.5 Goodyear G114 16 ply. Replaced roof tape on 2 of the 3 slides - not sealed down where it went over screws. Montanna sign pealed off front the first year - they wouldn't warranty it, so removed it, they don't need to know who made it. Both ends of pipe detached in middle of steps. Replaced awning motor 2 yrs ago. Staples in W/D closet came loose - shored up with a hickory 1 X 6 - stronger now than ever. Spare tire rack started to sag so removed and strengthened with 1 1/2" angle iron.

Also added some improvements like washer/dryer, keyless entry, motion porch light, TPM monitors, 3500W inverter, large dry cell batteries, water filters and water softner.

We've been shopping. We've seen bling in other brands but still like Montanna. We like some new Montannas but keep comparing to what we have. After 8 years of getting the bugs out of ours, it's going to have to be a good one to get me to trade. We like our floor plan but would like washer/dryer in center like the 3720 or the 3811. But we have to be able to get into the bathroom and fridge with the slides closed. And we don't want anything over 36-37 feet. Like a washer/dryer in the center of RV but only room for 1 combo, not 2 side/by side. And put a desk in with drawers and go back to the narrower fireplace to make room for the desk. The heat duct in the fireplace is only 1 foot wide X 5" high.
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Old 05-31-2018, 10:18 PM   #63
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Join Date: Mar 2017
Location: Spokane Valley
Posts: 49
M.O.C. #19510
We bought a new (2018.5) 3810MS. I read the forum for months prior to purchasing, performed the preventative maintenance that the forum recommended and we couldn't be happier. I have a small issue with a slightly leaking level jack, but our thorough walk through on the PDI prevented issues. Had 4 successful trips so far with many more scheduled. From what I understand, no manufacture is perfect, but we are truly "living the dream".
2018 Montana 3810MS
2015 Chevy 3500HD
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Old 05-31-2018, 11:12 PM   #64
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Join Date: May 2017
Location: South East NC
Posts: 1,213
M.O.C. #19865
Originally Posted by agggitator View Post
Headed back for the 6th time to get the furnace repaired, Keystone is no help to resolve the problem. Their only insight is to take it back to the dealer and have them fix it again. the dealer has had my 5th wheel longer than I have.
After a 4 hour PDI on our last 5er, a Cougar we loaded it and 3 days later headed to our snowbird location. Temps in the Carolinas were in the mid 90s so the furnace worked for a short time, got to temp and shut down. At our 1st stop the furnace starting blowing fuses. In the AM I called Atwood and they emailed a list of mobile techs. On the way to our 2 month location a tech was called and would be there after we arrived. He did his diagnostics and Atwood sent a part UPS overnight (took 2 days). He arrived with the part and all done. I paid the $50 service call charge, Atwood covered the rest. Much better than taking it to a dealer. Thankfully, the fireplace and a borrowed electric heater kept us toasty those 2 nights. Found a part broken on the oven of the Montana. A call to the manufacturer and part was sent to me. My dealer is 45 miles from home so a trip down and back to drop it and pick it up later would cost more than the service charge in fuel and time.
John & Patty
2019 Montana 3761FL
2016 Lariat F350 4X4
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