Dealer/keystone good news stories

[1retired06]

With all the bad being expressed (deserved from what I have read), about dealers and keystone, there are some positive stories. I had several issues with our 2015, failed frig, failed microwave, broken theater seat, failed black and gray flush valves, cargo door delamination, leaking slide. At the 11th month, everything was replaced, or repaired correctly. Good response from keystone and dealer. Attitude from both was to make it right. Minor issue with cracked hinges but that was resolved by me working directly with keystone with a Keystone POC provided by a member of this forum (DQdick). A month ago, one of our frameless windows shattered. Made a dealer appointment, 15 minutes after arrival, measurements and photos taken. Dealer worked directly with our insurance and I had a check within seven days from our insurance. Keystone had a correct replacement window at the dealers within 10 days, and today, arrived at our dealer at 0830 and by 1100 was on our way home with replacement window installed. In July, lost the living room AC while in sevierville TN. Ricky's Mobil
RV declared the AC dead, worked with dometic two year warranty, and new AC installed and working. Cost me $80 because dometic warranty did not cover service call charge.