RM RV7710 Died Today (New unit enroute))

[tim43]

Got the 7710 a week ago Thursday and was going to take it on its first run to the NC sand-hills to get some free stone peaches. Hooked it up, went to the route selection menu, had some screen flicker, but the route selection area opened. Left it there for about ten minutes and then got ready to go. Hit the go to button and nothing, and finally gave up on that. Tried to turn off, would not happen, disconnected from USB power cable and again would not shut off. Then hit the reset button and it shut down. That was the last last hurrah for this system. Switched to the Garmin and resumed the trip. Got home, tried to do a diagnostic check using the RM dock with the laptop and a complete no go because the GPS and the computer would not synch with the dock. Cable is fine! Called the local Camping World and am taking it back to them Monday and plan to get a full refund. That's the plan for now. Might swap for the Magellan, but that remains to be seen. Be nice if Garmin ad on on the horizon.

Called RM first thing this morning & rep said take it to CW. Took to CW and they said send to RM. Got on the phone and got a ticket # from RM and later this afternoon after sending them a copy of proof of purchase got an RMA#. So off to the pack and ship tomorrow and pay to have this defective piece of chinese hardware sent back for repair or replacement. Was surprised that RM would not even cover the cost for the return of a warrantied item.

UPDATE: Notified today by RM that they are shipping me a replacement RV7710 via UPS.