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Old 08-30-2004, 05:10 PM   #1
LarryS
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Join Date: Apr 2004
Location: Milford
Posts: 5
M.O.C. #1399
Home Entertainment System

Hello:

I have a KLH Digital DVD/CD Home Theater System installed in my 2004 Montana 5th wheel (2955RL) that I purchased last October. The remote control that came with it never did work and I am not having any luck with the manufacturer. I have even sent off a check to Apex Digital who was supposed to ship me a new remote to try. They cashed my check, (2 months ago) but no remote. Anytime I call the manufacturer I get the answering system run around. Have any of you experienced this type of difficulty? and if so what did you do? Thanks



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Old 08-30-2004, 06:50 PM   #2
D and M On The Road
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Join Date: Nov 2002
Location: Woodland
Posts: 2,340
M.O.C. #49
Apex Digital Inc., has a terrible customer service reputation. Check out this:

http://www.pvrblog.com/pvr/2004/03/apex_digital_an.html

But here's some phone numbers you can try and see if they still work. I'd advise to be recording names and phone numbers and if a solution is not met within 24 hours, I'd be calling back every day.
If someone says they will ship you a replacement, ask for tracking on the shipping so you can see when they really send something. If you don't receive the call with tracking info within 24 hours, I'd be calling again. Good luck to you!

Main Company Phone: 270-333-3360
Fax: 270-333-3370
Internet: http://www.apexdigitalinc.com/

Apex Digital
2235 E Francis St
Ontario, CA 91761
(909) 230-4818

Apex Digital Inc Customer Service Department
2919 E Philadelphia St
Ontario, CA 91761
(909) 930-1239

Apex Digital Inc Corporate
2919 E Philadelphia St
Ontario, CA 91761
(909) 923-8686

TV Customer Service / Technical Support
866-4APEXGO (866-427-3946) Toll-Free

LCD/TV Tech Support
800-880-1227



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Old 08-31-2004, 02:37 AM   #3
LarryS
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Join Date: Apr 2004
Location: Milford
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M.O.C. #1399
Thanks, I am really disappointed that Montana would install such an item.
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Old 08-31-2004, 04:04 AM   #4
snowbunny
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Join Date: Jul 2003
Location: Swanton
Posts: 380
M.O.C. #409
Montana isn't the only company that installs sub standard stereos. I was in a 37' Cedar Creek 5er at a fair this weekend. They hasd a 'Concertone' stereo. Yuk! Especially when you can buy a decent (not good) system for about $100.00
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