You can’t win with Keystone

[JandC]

Seven year old struts getting froze up in this Florida climate? First of all I am surprised it took them that long. When I emailed the factory that built my 2014 MH after purchasing it used recently I requested any and all manufacturing drawings. They sent me everything. I have numerous pages of structural, electrical, plumbing, every drawing you can imagine with all part numbers. I know you are going to hate to hear this, but my coach is a Thor.

I know some have had good luck with Keystone Customer relations, I never have found them to be helpful. They jerked me and others around for months when they couldn't get the short brackets for the rear emergency windows that were breaking. Then the NTSA opened a safety investigation and the brackets were suddenly available! That was the one and only time I received a follow up call from Keystone. They wanted to make sure my emergency window was fixed. They didn't seem too concerned about my safety for the 9 months it was wire tied shut, but they got real concerned after the Feds got involved.