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Old 04-25-2006, 11:28 AM   #21
hazmic
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Join Date: Nov 2005
Location: cedar rapids
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M.O.C. #4962
Quote:
quote:Originally posted by ols1932

Ketelsen's RV in Hiawatha, IA. I'd rate them 10 on both sales and service.

Orv
i agree 200%
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Old 04-25-2006, 02:04 PM   #22
315RLS
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M.O.C. #1900

Campers Inn

Location: Kingston NH

Sales: 9 - (Bought in October of 2003. Thought they were good on pricing and did a good job adjusting to the stuff I wanted changed.)

Warranty Service experience: - (Couldn't say, never went back on warranty)

Customer Service Staff: 6

Service Department Techs: 6

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Old 04-25-2006, 04:49 PM   #23
gungho
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Join Date: Jan 2005
Location: Mt. Hood
Posts: 90
M.O.C. #2818
Gresham rv Portland or.
sales 7
service manager 5
servive department 3
keystone service 4
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Old 04-26-2006, 05:07 AM   #24
Montana_2913
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Location: lake county
Posts: 173
M.O.C. #2913
Suncoast RV Winter Garden FL
Sales 8
Service 0 -too many problems to list.
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Old 04-26-2006, 05:13 AM   #25
campbud
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Collier RV Ctr
7373 Harrison Ave
Rockford, IL 61112

Sales 10 They are not pushy, great to deal with and alot more willing to put more options in then other RV centers we visited.
12/26/06 Update on rating for purchase of our second Montana. Sales this time would be 8.5 Sales person could be on top of things better.

Warranty Service experience- 10 They made sure we did not have to make a return trip (about 2hours away from us) Used again on May 25, 2006 Owner looked into problem and tried to get us what we needed.

Customer Service 9 12/26/2006 I would give 9 again.

Service Department Techs: 10 Our tech that did our PDI with us was excellent..he even hooked up all our sound surround, tv, dvd...we have never had a problem with it! Told us we could call him anytime even on the road! Update 12/26/2006: Again 8.5 forgot some details.

Keystone Service: 9 we only used it one time and were very satisfied. Used again on May 25,2006 would have to rate them a 7 this time and it would be pending the outcome of problem.



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Old 05-01-2006, 03:36 PM   #26
welanagan
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M.O.C. #5333
RVConnections, Panama City, FL
Sales 10+
Have not had a need for service. The shop looks good.
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Old 05-01-2006, 03:55 PM   #27
padredw
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Pop in to say "AMEN" to RV Connections and greetings to Danny Fitch, native of Marshall, Texas, our salesman there.
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Old 05-03-2006, 04:46 PM   #28
rvfirefighter
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Location: Loganville
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M.O.C. #5314
RV Connections, Panama City Florida
Dealers and Service do not come any better. They are there when you need them.
They are 10's across the board. They are why I am in a Montana today. Refer to my post in Problems and Repairs under "Loose Ceiling". This is just one problem they have fixed for me, but this could have been the worst and the factory said tough luck.
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Old 05-04-2006, 03:50 PM   #29
tennisdg
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Join Date: Dec 2005
Location: pearce
Posts: 39
M.O.C. #5058
i talked to bretz yesterday and talked to a service person about my kingdome that they installed in june of 05 they told me that the sealant that they use is only guaranteed for six months, they are out of misoula,montana, i give them a 0 for service, sales was really helpful i give them a 9
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Old 05-05-2006, 04:48 AM   #30
Kimmrg
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Location: Fairbanks
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M.O.C. #1217
RV Connections
Location: Panama City, FL
Sales: 9 in December of 2004, we changed our minds on the model we wanted in the middle of the sale and they barely flinched.
Warranty Service experience: 9 with several waranty items, we did have to go back twice to have the furnace fixed, but they stuck with us to figure it out and took one out of a model on the floor to fix it right there for us
Customer Service Staff: 9 especially as we purchased in FL and registered in home state of AK
Service Department Techs: 10 they are great!
Would buy from them again in a heartbeat.
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Old 05-05-2006, 06:40 PM   #31
Montana_1858
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Basden American Rv, Evansville,Indiana, Sales 10, Service 10. Great place, fixed all problems quickly, very nice people to deal with.
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Old 05-08-2006, 11:00 AM   #32
spinky
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Join Date: Feb 2004
Location: Birch Run
Posts: 78
M.O.C. #1106
Burnside RV----Houghton Lake, Michigan

Sales 10
Service 10
They have gone out of their way to do a good job on our warranty work and non warranty work. We would highly recommend them.
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Old 05-08-2006, 12:43 PM   #33
2Seekers
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Location: Watertown
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M.O.C. #4341
Dandy RV - Birmingham, AL

Sales 10 - Sold me my unit new for less than amt I see others asking for their Montana used
Service 10

Camper City - Buford, GA

Sales 10 - They did not have the floor plan we wanted but were very nice and answered all our questions and were the first to make us aware price was very negotiable
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Old 05-19-2006, 11:12 AM   #34
texdeano
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Jack Sisemore Traveland in Amarillo,Tx.
Purchased new 3670RL last Nov. salesman and management were real good to deal with.Rate them a 10 on sales.
Had some minor problems and they took care of them with not problem at all.So rate service a 10 also.
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Old 05-20-2006, 05:21 AM   #35
raucnd
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Location: Middletown,
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M.O.C. #4926
COUCH'S CAMPERS, HAMILTON, OHIO
Purchased three trailers, the last being a 2005 3400 RL
Sales, I would rate a 10, having purchased the first 2 from someone who is nolonger an employee and purchased the last from owner's son, also a very decent person.
Management and owner rate "zilch"
warranty repair ----------"zero"
maintenace work-----------"zero"
customer service----------"zero"
Would only recommend dealing there if you wish to be abused and cussed out!

C. & D. Rau
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Old 06-01-2006, 05:28 AM   #36
dannyl
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Location: Gainesville
Posts: 241
M.O.C. #4190
Sherrard RV & KOA
Colbert, Oklahoma
www.sherrardrv.com
Located on HWY 75 north of Dallas, Sherman, Texas.

Bought mine there because of recommendation from friends.

Sales and Service are 8's. Never give a 10, they can always improve. Service has fixed everything and they are great to talk you through a situation.
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Old 06-01-2006, 06:05 AM   #37
DHenry
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M.O.C. #496
Cousin Gary's
Redding, CA

Sales-10 (No Pressure)

Service-8 (Great tech's and Management)
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Old 06-06-2006, 07:50 PM   #38
borfaloo
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Join Date: Mar 2006
Location: Kennewick
Posts: 82
M.O.C. #5608
Bretz RV & Marine.
Missoula MT.

Sales 10 out of 10 ..treated really well. Made to feel special. Great price point.

PDI 2 out of 10 ..Hurried and misleading info.
Service: 0 out of 10. Booked in to have warranty work done on leaking shower, cabinet door replacement. When we arrived (120 miles from home)
They had no record of our appointment. Claimed to be unable to make time to fix the problem. Fixed in parking lot after I parked the rig directly in front of the entrance to the service bays and refused to move until the problems were corrected.

This outfit is a 'box mover' operation. Great sales but zero service.
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Old 06-09-2006, 02:47 PM   #39
rogersuemegan
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Burnsides Houghton Michigan
didn't buy our 2005 3400 but took it to them for warranty work and they were just great --- a big 10.
Bought it in Ocala FL at Tri-Aim and the salesman was very good but the service was not good. maybe a --- 3
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Old 06-11-2006, 06:42 PM   #40
Jim
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M.O.C. #865
Blue Crick RV
Spokane WA., (Airway Heights)
Sales - 10
Service - 10
I would send anyone there. Will buy from them again. Scott was great and they couldn't do enough for us.
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