You should get a copy of the warranty claim from CW. Make sure it properly reflects the issue. Then with that in hand call Keystone support. The first person you talk to may or may not be helpful. if that is the case wait a few days. If they do not call you back with an update, call back and try again.
Keystone denied a warranty claim and when I called I got nowhere. They then called me back to tell me it was approved. They were going for Cust Sat.
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Mocha, one-eyed toothless, hurricane survivor, Pirate dog
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