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11-09-2015, 03:38 AM
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#1
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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Follow Up of Keystone approach to the step recall
I cannot even describe my bewilderment. I just got our rig back after taking it to have the "fix" applied to our Hickory steps that is part of the recall. Our 3850FL has the steps on the front and rear of the rig, but for some reason, the rear steps were excluded from the recall fix?? Totally absurd. I have contacted Keystone for an explanation as to how the front steps may fail, but the rear ones are deemed okay?? I cannot wait to hear the justification for this one.
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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11-09-2015, 04:37 AM
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#2
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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Cause the rears are magic steps bingo! They have the anti-gravity option that sn't available for the front steps. Just keep a watch on them and fix them yourself when you deem necessary without having to deal with keystone. John
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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11-09-2015, 04:53 AM
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#3
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Really goes go the quality of staff making these decisions. And the games continue. ...
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax 
2017/3721RL/Legacy Pkg./Pressure-Pro 
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11-09-2015, 04:57 AM
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#4
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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Illogical Keystone logic.
BTW, the top left rivet (as you are facing them)on the steps sheared yesterday. I hammered it out and replaced it with a 3/8 stainless steel bolt with stainless washers and nylon lock nut. This has given me pause to wonder if/when the other hardware on the OEM steps will fail.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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11-09-2015, 05:06 AM
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#5
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Seasoned Camper
Join Date: Apr 2004
Location: Sioux Falls
Posts: 54
M.O.C. #1405
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Bingo, they replaced the rivets in both our front and rear steps.
The thing that got me is they replaced two rivets half way down the steps but the two on the top steps nearest the rig were in worse shape and were not on the recall. I replaced these myself. The rivets were so soft it made me wonder if they were aluminum.
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11-09-2015, 05:42 AM
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#6
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Montana Master
Join Date: Oct 2013
Location: Ogden
Posts: 638
M.O.C. #13862
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My rivets broke on a trailer that has been used about 8 times. And guess what? It was the rivets closest to the door, NOT the rivets fixed in the recall. More Keystone quality decisions...
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11-09-2015, 06:10 AM
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#7
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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Quote:
quote:Originally posted by Mark N.
My rivets broke on a trailer that has been used about 8 times. And guess what? It was the rivets closest to the door, NOT the rivets fixed in the recall. More Keystone quality decisions...
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Another irony is that on the step they did fix, bolts replaced all of the rivets on all of the steps. I also thought the recall only involved two steps. I do not think even Keystone knows.....
Bingo
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11-09-2015, 07:18 AM
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#8
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Montana Master
Join Date: Aug 2010
Location: Washington Coast
Posts: 2,688
M.O.C. #10696
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LOL!!! John that's funny , yeah Bingo we have 2 sets of stairs ourselves and I got 2 notices saying I have not come in and fixed them ,so I called my Dealer to see How long to get the rig in to fix them and they said 2 weeks and they would Fix BOTH stairs,too long of a wait for me so I just fixed them myself SOOO in my case they Would fix both with the Recall
Quote:
quote:Originally posted by jcurtis934
Cause the rears are magic steps bingo! They have the anti-gravity option that sn't available for the front steps. Just keep a watch on them and fix them yourself when you deem necessary without having to deal with keystone. John
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11-09-2015, 09:50 AM
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#9
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Montana Fan
Join Date: Oct 2012
Location: Casa Grande
Posts: 489
M.O.C. #12932
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Lots of luck having them return your call. I've left two voice messages in the past month.
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11-09-2015, 11:21 AM
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#10
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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I fixed mine myself after the first recall done by my dealer lasted a week.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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11-09-2015, 12:47 PM
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#11
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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If it was me, I'd fix it myself also. Too important to let Keystone do it as cheaply as possible.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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11-09-2015, 01:42 PM
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#12
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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I am hoping Keystone steps up to the plate and sends me the repair kit so that both sets of steps at least match. If not, I will be contacting Lippert directly.
Bingo
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11-09-2015, 01:47 PM
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#13
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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We would not settle for the recall fix or even the 2 sets of replacement steps they put on our unit after Mary's fall and broken wrist. We think the last ones they put on will work and are much sturdier than any others they gave us prior. Have to change the mounting holes they put the new ones on(need to raise the steps one hole higher) which will result in us having to put a portable step at the bottom of the steps but that's OK since the steps are a whole lot better now.
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11-09-2015, 02:46 PM
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#14
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Montana Master
Join Date: Feb 2007
Location: Fayetteville
Posts: 2,351
M.O.C. #6831
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Bingo,
Our dealer made the submission for the recall and they requested and got the nuts and bolts for both steps. The recall we received was to replace the rivets on the top two steps (the one close to the door and the next step down) not all four. Amazing the different applications of a simple fix
I sent you a PM
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11-10-2015, 02:21 AM
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#15
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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Quote:
quote:Originally posted by Bill and Jan
Lots of luck having them return your call. I've left two voice messages in the past month.
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I did not call, I emailed and have received an initial response agreeing that the rear steps should have been repaired. They also expect me to haul it back to the dealer that did half the repairs (a 3 hour trip and $100 in fuel each way). I have replied that the propsal is not acceptable and await their response, before I start climbing the ladder for an acceptable resolution.
Bingo
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11-10-2015, 03:29 AM
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#16
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Montana Fan
Join Date: May 2010
Location: Crossville
Posts: 184
M.O.C. #10367
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Is the recall applicable to all models thru specific model years? I have not received any notification from Keystone or my dealer. Sounds like a pretty simple fix which I will do myself if needed. If someone could post the size of the repair bolts utilized by Keystone I would appreciate it.
__________________
Crossville, TN
2012 3455SA
2013 Ram 3500 Swd
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11-10-2015, 03:33 AM
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#17
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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Quote:
quote:Originally posted by vangoes
Is the recall applicable to all models thru specific model years? I have not received any notification from Keystone or my dealer. Sounds like a pretty simple fix which I will do myself if needed. If someone could post the size of the repair bolts utilized by Keystone I would appreciate it.
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The recall is listed on the Keystone Montana web-site which shows the affected VIN numbers. It is only for the four step models.
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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11-10-2015, 02:08 PM
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#18
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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I mentioned this on another post. My front steps broke in first six months of ownership of the 3750. The replacement steps were different. I made them replace back steps so they would match. I think I just got lucky.
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11-11-2015, 02:03 AM
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#19
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Montana Fan
Join Date: May 2010
Location: Crossville
Posts: 184
M.O.C. #10367
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Thanks Bingo. Looking at the recall on the Keystone steps, the model years and vin seem to appply to 2013 years and newer. Explains why I havent received a notice on my 2012 four step. However, seems others on this forum sound as if they have issues with their 2012 model.
__________________
Crossville, TN
2012 3455SA
2013 Ram 3500 Swd
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11-11-2015, 03:42 AM
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#20
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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As a follow up, I have received e-mailed confirmation from Keystone that the rear steps should have also been fixed per the recall notice. As a good faith effort, Keystone has agreed to pay my fuel for the return trip to have the rear steps done the same as the front. Outstanding and unexpected response!! I have contacted Camping World in the hope that they will be as accommodating and can get me in and out of the service shop in a day since he repair only takes an hour or two. Kudos to Keystone Customer Service are in order (from me at least) since they seem to get a bad rap on a lot of other things. Color me pleased at the moment as we await Camping World's response.
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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