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Old 02-20-2019, 10:53 AM   #1
Gbranham227
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M.O.C. #23464
Cord Reel

My Legacy cord reel will not engage. The motor is running but it seems to have slipped a gear/chain. Is this a common issue? Easily repairable?
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Old 02-20-2019, 12:56 PM   #2
DQDick
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M.O.C. #11455
First I've ever heard of it. Glad I don't have one.
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Old 02-20-2019, 07:20 PM   #3
Mikendebbie
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M.O.C. #21044
Shoreline cord reel

My reel is a shoreline reel. I found this troubleshooting guide online. See the highlighted item below. Looks like the chain has slipped off the sprocket.
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Old 02-21-2019, 05:29 AM   #4
hardinrob
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On my 2018.5 Montana 3921FB (Legacy) had the same problem. Dealer replaced the entire cord and reel with a new one under warranty. Tech who installed the new one made a couple of modifications to reel by adding a more substantial threaded rod which goes across the reel. So far so good since replacement in Sep of 2018.
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Old 02-21-2019, 06:47 AM   #5
Gbranham227
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Quote:
Originally Posted by Mikendebbie View Post
My reel is a shoreline reel. I found this troubleshooting guide online. See the highlighted item below. Looks like the chain has slipped off the sprocket.
Yea sir I believe thatís the problem. I just canít figure out how to get to it
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Old 02-21-2019, 08:30 PM   #6
scottz
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I took a brief look at mine last time I was under there. I think you might have to pull the skirting down to get to the box that holds the reel. I don't know how to get the box out, I was thinking mine might be welded to the frame, but I didn't look that close. In any case, looks like a real pain.
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Old 02-24-2019, 04:14 PM   #7
Gbranham227
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Reel repair update

I finally figured out how to get to the reel. I had to unscrew the skirting from underneath and fold it out enough to get my head up into see the reel. The worst part was cutting the caulking at the back corner and unscrewing the plastic corner molding. (Then reattaching /caulking). The chain cover has like 10 nuts you have to basically loosen blindly. Then the chain has to be placed on the motor sprocket and put on the reel sprocket as much as possible. A push of the power button rolled the chain back on the sprocket nicely. I didnít put all the nuts back on the cover in case of future problems. Total repair time was about 45 minutes.
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Old 03-10-2019, 01:53 PM   #8
Rusty
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cord reel

We had a similar problem with our cord reel. As it turned out, the pins in the reel shaft had fallen out and needed to be re-installed. Another example of the quality control on the production line.
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