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10-02-2020, 01:43 PM
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#1
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Montana Master
Join Date: May 2020
Location: UPLAND
Posts: 1,257
M.O.C. #26190
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Power Reclining Chair Issues
Our two reclining chairs have the heated seats, the massage, a USB port for charging, and a lower led strip by the floor. Here are the issues:
1. One chair will not move. I'm thankful it's in the up position.
2. Both chairs will not massage
3. Both lower led light strips do not work
4. Both USB ports work.
I turned both chairs upside down, and all the connections are in order, the green lights are on for power. I unplugged everything that could be and replugged everything. I removed the switch from the chair that will not recline, and course it's just one cord that plugs into the brain of the unit. Any suggestions? These chairs have very limited use.
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2019 Keystone Montana 3560RL, 2020 Chevy 2500 HD, Firestone airbags, Air Lift wireless compressor, Curt gooseneck, 20K Reese Goosebox, TST-507, USMC combat vet & retired LEO. Robert, Anika, Breanna, Dylan (daughter-in-law Stephanie). & our Great Pyrenees Layla
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10-02-2020, 04:00 PM
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#2
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Established Member
Join Date: Jan 2018
Location: Renton
Posts: 34
M.O.C. #21079
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One of ours acted up. I contacted Lippert Controls and purchased the power controller for the chair. Its working again.
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Steve & Char
2018 3120RL
2016 Ford F-350, 6.7 PSD, 4X4 SRW
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10-02-2020, 08:00 PM
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#3
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Montana Master
Join Date: Oct 2018
Location: Anderson
Posts: 2,616
M.O.C. #22835
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No doubt you have Thomas Paine furniture. If so, call Lippert and talk to one of their guys. They'll help you figure out what's wrong and send you the part you need that's failing.
Customer Service
customerservice@lci1.com
574-537-8900
I broke one of our recliner actuator's (the motor and gear sliding mechanism that makes the recliner move up and down). I called Lippert, we talked about the type of chair I had, she knew what part I needed, ordered it right on the spot, and 4 days later had it in my hand. That evening, I replaced it and the chair is working nice again.
Give them a call. Save yourself a headache and guess work and call the experts. I was really impressed with their service, and mine was just over the phone.
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History is not about the past, it's an explanation of the present.
2019 Montana High Country 375FL
2014 Chevy Silverado Duramax, 6.6L Dually
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10-03-2020, 06:09 AM
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#4
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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Call Lippert. I would think from your description you have a bad switch
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Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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10-03-2020, 09:41 AM
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#5
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Montana Master
Join Date: May 2020
Location: UPLAND
Posts: 1,257
M.O.C. #26190
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Thank you for all the responses.......Gonna call Lippert first thing
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2019 Keystone Montana 3560RL, 2020 Chevy 2500 HD, Firestone airbags, Air Lift wireless compressor, Curt gooseneck, 20K Reese Goosebox, TST-507, USMC combat vet & retired LEO. Robert, Anika, Breanna, Dylan (daughter-in-law Stephanie). & our Great Pyrenees Layla
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10-04-2020, 05:33 AM
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#6
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Montana Master
Join Date: Oct 2019
Location: Jacksonville
Posts: 2,152
M.O.C. #25165
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Had the same thing with ours when we bought the unit, except it would raise and lower. They finally just replaced the whole thing under warranty last month. It took 10 months to get the new recliners in due to the Covid-19 shut down.
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Robert & Diana McNeal
2019 Montana Legacy 3791RD 20th Anniversary Edition
2014 F350 4x4 6.7L SRW
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10-14-2020, 02:41 PM
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#7
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New Member
Join Date: Dec 2019
Location: Oak Park Heights
Posts: 4
M.O.C. #25439
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They are great.... customer service reps really helpful
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10-18-2020, 06:04 AM
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#8
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Montana Master
Join Date: Jan 2018
Location: Northville, NY
Posts: 809
M.O.C. #21158
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Quote:
Originally Posted by S&SFrost
They are great.... customer service reps really helpful
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We found our theater seating too uncomfortable and the power controls just too slow. We donated ours to Salvation Army and bought individual manual recliners from a furniture store.
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Jim B
2017 Lariat F-350 FX4, CC, SB, 6.7 PSD 4WD
2018 MONTY 3731FL, at our private winter site in GA
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10-27-2020, 09:55 AM
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#9
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Montana Master
Join Date: May 2020
Location: UPLAND
Posts: 1,257
M.O.C. #26190
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Quote:
Originally Posted by DebNJim B
We found our theater seating too uncomfortable and the power controls just too slow. We donated ours to Salvation Army and bought individual manual recliners from a furniture store.
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I totally agree with you.......I could do without all the bells and whistles of butt heaters, vibration mode and an LED light strip and go with a simple manual reclining chair. They are sloooooooow.
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2019 Keystone Montana 3560RL, 2020 Chevy 2500 HD, Firestone airbags, Air Lift wireless compressor, Curt gooseneck, 20K Reese Goosebox, TST-507, USMC combat vet & retired LEO. Robert, Anika, Breanna, Dylan (daughter-in-law Stephanie). & our Great Pyrenees Layla
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10-27-2020, 09:57 AM
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#10
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Montana Master
Join Date: May 2020
Location: UPLAND
Posts: 1,257
M.O.C. #26190
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Well Lippert support was great and was able to diagnose my problem over the phone. Ordered two new seat controllers that were only $19.99 each. Simple plug in replacement and everything is working as it should.
__________________
2019 Keystone Montana 3560RL, 2020 Chevy 2500 HD, Firestone airbags, Air Lift wireless compressor, Curt gooseneck, 20K Reese Goosebox, TST-507, USMC combat vet & retired LEO. Robert, Anika, Breanna, Dylan (daughter-in-law Stephanie). & our Great Pyrenees Layla
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10-27-2020, 05:53 PM
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#11
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Montana Master
Join Date: Jan 2018
Location: Austin
Posts: 2,437
M.O.C. #21044
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We had the manual version of the chairs in our 2017 Laredo. It had a cable pull to make the foot go up. I just confirmed with DW that we much prefer the electric chairs we have now. I like my Laziboy recliner much better than those chairs here in the S&B next to the fireplace, but the Thomas Paynes will do until we go full time.
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MikenDebbie Aggie ‘77 in the sticks near Austin TX
2019 Chevy 3500 High Country DRW
2018 Montana 3921FB
Aussie Gus + Texas Heeler Jimmy
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10-28-2020, 05:09 AM
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#12
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Montana Master
Join Date: Oct 2019
Location: Jacksonville
Posts: 2,152
M.O.C. #25165
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Bartman, I'm surprised they made you buy the parts. A 2019 model should have been covered by the warranty. Ours was broken and damaged when we bought it so I guess that may be the difference. Just seems pretty new to have to buy parts to repair something already.
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Robert & Diana McNeal
2019 Montana Legacy 3791RD 20th Anniversary Edition
2014 F350 4x4 6.7L SRW
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10-28-2020, 10:47 AM
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#13
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Montana Master
Join Date: Feb 2020
Location: USA
Posts: 610
M.O.C. #25842
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Lambright Lazy Relaxor
We put the loveseat configuration of these in our class C. They are some of the most comfortable recliners we've ever sat in. Amish made right near Elkhart.
It's what we'll replace out current recliners with when the time comes. Bradd and Hall even has overnight spots with power at their store. Really great people to work with.
https://www.braddandhall.com/product...&idcategory=58
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