Price Pfister response

[SlickWillie]

We bought a nice replacement faucet for the kitchen last summer. It developed a small leak coming from the shank (threaded part that mounts through sink). I emailed PF last Saturday advising them of the problem, with pictures of the faucet. I received another email asking for proof of purchase, either copy of ticket or front of the manual. I copied the manual and sent by email. I received an email yesterday that a new faucet was being shipped. I do have to send a check for $7.99 to cover shipping (but they have already shipped the faucet).

I am very pleased with the outcome. It seems now days most manufacturers (not all) do every thing they can to avoid replacing a defective item. I don't mind complaining about the ones that do such, and feel those that do stand behind there products need to be praised.

[fulltimedreamer]

Glad to hear that since we replaced ours with a Price Pfister as well. Kudos for good customer service!!!

[Wayne and Carolyn Mathews]

We, too, recently experienced a pleasant surprise, but from our insurance company rather than a manufacturer. You may have read on another forum about our worse-case-scenario return from a cruise last week (brand new house, power off 9 days while we were gone, etc.). Well, within hours of contacting our insurance company, we were told that yes, we were covered (except for the deductible, of course). That wasn't the surprise, because we should have been covered. The surprise was the company's near-immediate response. No haggling, no "wait and see," no having to send the paperwork and receipts off for review, nothing--everything was handled on the spot, in the home office. While it's still a hassle to deal with removing and rebuying appliances, having floors ripped up and redone, and being without a computer at home for a few days, things could have been worse. When we totaled our truck 4 years ago (Ford F-350 crew cab vs. a bull), it took weeks to even get an adjuster out to see the damage. And then it took weeks to get our money.

Glad things went so well for you. You no doubt approached the company in a calm, logical way, which always helps!

Carolyn