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02-12-2011, 04:44 PM
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#1
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Montana Fan
Join Date: Aug 2006
Location: Fair Oaks
Posts: 320
M.O.C. #6167
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Just lost Water Pump
We are still traveling and staying at the Terribles in Pahrump, NV. We went on a drive through Death Valley and went to Scotty's Castle. On the way back to Terribles we noticed the truck getting hot so we stopped at a gas station in Beatty, NV to see a lot of water. So called Good Sam only to find out that they would only tow us 50 miles before they would have to charge us. So I ended up calling AAA because we have 100 miles towing. I thought that Good Sam's towing was suppose to be good? Has anyone ever had that type of problem with Good Sam's? Now the wait is on to see how long the Dodge dealer in Pahrump will take to get the truck repaired. It is Saturday night and the dealer wont be openned until Monday so left the truck outside their gates along with another vehicle.
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02-12-2011, 06:07 PM
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#2
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Montana Master
Join Date: Feb 2008
Location: Winthrop Harbor
Posts: 1,831
M.O.C. #8160
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Is your truck a diesel or gas? Plan on about $800 if it's a diesel. I've gone through two so far and only have 108,000. Don't know about the towing as we have only used the ERS for a flat tire change and they treated us very well. I think there are different levels of service.
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02-12-2011, 07:03 PM
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#3
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Montana Master
Join Date: Nov 2002
Location: Bakersfield
Posts: 5,316
M.O.C. #15
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As Dick and Louise indicated there may be different levels of service. I always thought that it was a limited mileage OR to the nearest place that could service the vehicle. Glad you had the AAA. Good luck.
Dennis
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02-13-2011, 03:11 AM
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#4
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Montana Fan
Join Date: Jan 2009
Location: North Vernon
Posts: 261
M.O.C. #9087
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I had a vehicle towed by ERS a few years back and payed an extra $100. to have it close to home and at a dealer I trusted to treat me right. I figured it was money well spent. My water pump cost me $600. at the dealer. I could have replaced it myself if things had been different at the time. Truck was 7years old and 108k.
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02-13-2011, 03:17 AM
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#5
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Montana Master
Join Date: Nov 2002
Location: Hartselle
Posts: 977
M.O.C. #45
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Just checked their website and is says unlimited miles on towing. We have used them a few times with real good service. I would ask them about what the website states. That was for standard service.
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02-13-2011, 03:56 AM
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#6
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Montana Fan
Join Date: Aug 2006
Location: Fair Oaks
Posts: 320
M.O.C. #6167
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The truck is diesel and we have extended warranty, so hopefully it is covered. I would sure hate to have to put out that kind of money.
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02-13-2011, 07:39 AM
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#7
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Montana Master
Join Date: Feb 2008
Location: Winthrop Harbor
Posts: 1,831
M.O.C. #8160
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Congrats on the extended warranty. You probably have a deductible which will still be cheaper than what I paid. The first time was still under the engine warranty through Cummins but I still paid a deductible. Good luck. The dealer may also hit you with a coolant flush claiming that the existing is contaminated. Make sure your warranty covers the "add ons".
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02-13-2011, 08:13 AM
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#8
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Montana Master
Join Date: Dec 2006
Location:
Posts: 2,376
M.O.C. #6575
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I don't use GS anymore because of the towing policy. You will pay extra to tow the vehicle unless it goes to a GS service center of their choice. Heck the one they chose for me didn't even work on diesel engines. Luckily, the tow driver took it to the dealer for me, as it was only 1/4 mile farther.
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02-13-2011, 12:53 PM
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#9
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Seasoned Camper
Join Date: Feb 2008
Location: Morgantown
Posts: 78
M.O.C. #8173
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OP don't know why you got that response from their call center but here is the exact wording from their web site:
Unlimited Distance Towing to the Nearest Independent Professional Service CenterGood Sam ERS will pay 100% of your towing fees to the nearest independent professional service center, even for specialized RV towing, and even if the distance is HUNDREDS of miles!
Bottom line, read your policy, know your benefits, keep a copy in your unit; if needed, read it to the person in the call center.
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02-13-2011, 03:05 PM
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#10
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Montana Fan
Join Date: Aug 2006
Location: Fair Oaks
Posts: 320
M.O.C. #6167
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I went into their website also and saw the same wording, we will be calling them on Monday and try to find out what the problem was. If we don't get a good answer we will be looking for another company.
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02-14-2011, 12:23 AM
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#11
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Montana Master
Join Date: Nov 2002
Location: Hartselle
Posts: 977
M.O.C. #45
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Please keep us informed.We have been a member over 10 years.We are thinking og going to Alaska again this year and want good coverage. Thanks
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02-14-2011, 01:10 PM
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#12
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Montana Fan
Join Date: Aug 2006
Location: Fair Oaks
Posts: 320
M.O.C. #6167
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Just got our truck back and it was a water pump it was under extended warranty ended up costing $100.00. But they did find that our batteries were leaking acid, they were the original ones. We had them replaced and also had a oil change, we are so happy to have our truck back. Did find out what the problem was with Sams towing they will tow you unlimited miles but if they find a repair shop closer then were you want to go then you will have to pay the difference.
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