New way to contact Winegard.

[DQDick]

Since I never got a manual with my traveler I thought I better call and find out how to lower the unit manually should the need arise. I called and then realized I was calling after a long holiday weekend. Before putting me on hold, which from past experience I know usually results in voice mail and a call back the next day, I was offered a text option to "help@winegard.com. I texted what I wanted and got: RE:
Unplug Trav'ler interface.

Remove black plastic bolt from the back of the mount.

Insert 11/32 socket extension into auxiliary drive. Turn clockwise to lower unit. Be sure not to use a drill.

Winegard Technical Service

I sent my request at 10:15am and got the reply at 7:38pm. I would imagine their problem is nobody calls from November to March and now everyone calls. Since I found another way to contact them that works I thought I'd share it.

[mamestra]

When ever I have contacted Winegard Technical Service, I have also been impressed with how quickly they returned my call or email. I'm certainly glad that I chose them rather than the other options.

[CATCRAW]

Since I didn't get a return call from Winegard I used the Help@winegard.com option. Received a return email about a week later...Glad it wasn't an emergency.

[DQDick]

I didn't email them, I texted them.

[Champ_49]

Still waiting years later after several calls!! No help at all!